Current Residents - Faculty

Resources for Faculty

Welcome to the University housing, your new home. Living in the University housing means being part of an international community.

We are here to help you achieve this experience. Below is a list of useful information for your reference. If you should require more information, please let us know how we can help you.

Useful Information for Faculty

Eligibility for Housing
You would have been informed of your housing eligibility in your terms of appointment with NUS. To apply for University housing, please submit your request through the Human Resource Officer of the department/faculty that you are employed under in NUS.

Instruction to Movers
Ensure that your passport is valid for at least 6 months and that you have a valid Employment Pass and Singapore visa, where required.
For more information, please refer to Immigration & Checkpoints Authority's Website.

Transportation of Personal Effects
You would have been informed of the relocation allowance that you are eligible for and the terms for reimbursement. You are advised to arrange the shipment of your personal effects such that they arrive in Singapore after you do as there may be customs formalities that you have to attend to personally, and to avoid incurring storage charges, for which the University is not liable. We also suggest that you arrange with your shipping agent to assist in customs clearance and delivery of your goods on arrival in Singapore.
If you are moving to either Kent Vale or Pandan Valley, please remember to apply for permission for your movers to enter the estate. More information can be found under the respective properties' website.

External Links
Below is a list of external link you might like to visit during your preperation to move to Singapore.

Condition of Apartments

Vacating residents are required to return the apartment to its original condition, reasonable wear and use excepted. Please note that damages and cleaning charges will be assessed based on failure to do the following:-

  • Remove all trash from the apartment. Charges will be assessed if not completed by the resident.
  • Remove all personal belongings/hired appliances. OHS will not bear any responsibility for the loss of items/belongings once you return the keys upon vacating the apartment.
  • Restore all building defects or alterations (e.g. air-con hole, wire trunkings, light fittings, etc.) to their original condition.

Disconnect Utilities

Partially-Furnished Apartments
  • Utilities - Please arrange to terminate your utilities account before you move out of the apartment.Please go to SP Services' website for instructions on how to terminate your utilities account.
  • Internet - Please contact your repective service provider and inform them of your intention to terminate the account.
  • Telecommunications - Please contact your service provider and inform them of your intention to terminate the account.
  • Cable TV - Please contact your respective service provider and inform them of your intention to terminate the account.
Fully-Furnished Apartment
  • Utilities - Please do not terminate the utilities account as it is maintained by the Office of Housing Services.
  • Internet - Please do not terminate the internet account as it is maintained by the Office of Housing Services.
  • Telecommunications - Please do not terminate the internet account as it is maintained by the Office of Housing Services.
  • Cable TV - Please do not terminate the internet account as it is maintained by the Office of Housing Services.

File Change of Address

Please inform your family/friends/service providers of your new mailing address prior to your moving out.

Alternatively, you may arrange with SingPost to redirect your mails prior to your moving out.

OHS will not be able to hold mail for you. Also, it is not possible for us to allow you to have any further access to the mailbox once you are no longer a tenant at that address. Therefore, please be sure to file a change of address notice well in advance of your move-out.

Instructions for Movers

  1. Bulk deliveries and house movers should be carried out during the following hours:
    • Monday - Saturday: 9:00am - 6:00pm
    • Sunday and Public Holidays: 10:00am - 5:00pm
  2. Faculty member must complete the "Application for Bulk Delivery or House Movers" form at least two (2) working days before the actual date of moving/delivery. After you have completed this form, simply go to the top of the page and click "Save and Close". The form will be automatically submitted to OHS.
  3. If you have additional information to support your application, simply click on "Attach File" at the top of the above webpage to attach the information.
  4. A confirmation email will be sent to you to inform you of the status of your application.
  5. If your application is approved, a deposit of $100.00 in the form of a cheque (made payable to "National University of Singapore") must be deposited with the Kent Vale Maintenance Office before the contractor is allowed access into the Kent Vale Estate. Otherwise, the Management reserves the right to refuse entry of any unknown personnel for purposes which cannot be verified.
  6. All contractors and their workmen must report at the Kent Vale Security Post to obtain identification cards, and must wear their cards at all times.
  7. Workmen carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience Residents. Packing and crating materials must be disposed of and removed from the Estate by the faculty member on the same day that they are brought in.
  8. Unwanted materials, debris, etc., should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. Otherwise, they will be removed and the cost of removal will be charged to the faculty member concerned.
  9. Faculty members are not allowed to tap water/electricity supply from the common areas.
  10. Faculty members shall be responsible for the conduct and behavior of their appointed contractors.
  11. If any area of the common property, building or equipment is damaged by the faculty member or the contractor in the process of moving/ delivery, the deposit will be forfeited and if the cost of repairs/ replacement is more than the deposit, the faculty member will be liable to pay the difference.

Suggested Movers

The information and contacts provided by Office of Housing Services (OHS) are to assist you in your home search. The information provided is complied in good faith,
and is intended as a guide only. OHS does not endorse, guarantee, warrant or recommend the accuracy of the information or necessarily subscribe to any such
opinions or recommendations. OHS does not profit in any way or sponsor any of the contacts listed. They are provided as a convenience to you.

1 Raffles Movers International Pte. Ltd., 6894 3720, sales@rafmover.comhttp://www.rafmover.com
2 Asian Tigers K.C.Dat (S) Pte.Ltd., 6261 8116, singapore@asiantigers-mobility.comhttp://www.kcdat.com.sg
3 KNT Movers (S) Pte. Ltd., 6747 6636, info@kntmovers.com,  http://kntmovers.com.
4 Alliance Movers & Transportation, 6257 1143, enquiry@alliancemovers.com.sghttp://www.alliancemovers.com.sg
5 Allied Pickfords Singapore, 6862 4700, sales@alliedpickfords.com.sghttp://www.alliedpickfords.com/sg-en/Pages/Home.aspx.
6 Elite Movers, 6242 4886, bryan@elitemovers.com.sghttp://www.elitemovers.com.sg/.
7 Shalom Movers Pte. Ltd., 6287 6117, admin@shalom.com.sghttp://www.shalom.com.sg.

Do contact the Kent Vale Management Office at tel. no. 67750669 at least a week before you move out to arrange for an inventory check. This inventory check should be conducted during office hours a day before your actual move-out date. 

Inventory Check 

Keys and Car Transponder(s)

If you are staying at Kent Vale, the original back gate key(s) and car transponder(s) (when applicable) are to be returned to the Kent Vale Management Office on your move-out date.

If you are staying at Pandan Valley, please return the residents' card(s), car park label(s) and side gate key(s) to the Pandan Valley Management Office on your move-out date.

  • Original keys (2 of each) to all doors of the apartment are to be inserted in the locks of all the doors (except for the keys to the main door, back door and letterbox key).
  • Original keys (1 of each) to the main door, back door and letterbox key are to be handed over to the OHS staff conducting the inventory check.
  • The 2nd set of original keys (when applicable) are to be dropped off in your apartment's letterbox (located on the ground floor of each block) after you have locked up the apartment.

A penalty fee of S$150.00 for each lost/non-returned back gate key and S$40.00 for each lost/non-returned transponder will be charged to the faculty member.

If your keys to the apartment are not returned/lost/not original keys, the apartment door locks will be changed and all replacement charges will be charged to the faculty member.

Occupancy fees will cease only when all keys have been returned to OHS.

Collection of Keys
You may collect the keys at Kent Vale Front Desk at #01-19, 121 Clementi Road Singapore 129802. Please bring along a copy of your allocation/viewing letter when collecting the keys. Our front desk operates 24 hours daily.
Transport
To get to Kent Vale, you can take the Internal Shuttle Bus service or public buses nos. 33, 183 or 188.

Immigration Requirements
Ensure that your passport is valid for at least 6 months and that you have a valid Employment Pass and Singapore visa, where required.
For more information, please refer to Immigration & Checkpoints Authority's Website.

Instruction to Movers

  1. Bulk deliveries and house movers should be carried out during the following hours:
    • Monday - Saturday: 9:00am - 6:00pm
    • Sunday and Public Holidays: 10:00am - 5:00pm
  2. Faculty member must complete the "Application for Bulk Delivery or House Movers" form at least two (2) working days before the actual date of moving/delivery. After you have completed this form, simply go to the top of the page and click "Save and Close". The form will be automatically submitted to OHS.
  3. If you have additional information to support your application, simply click on "Attach File" at the top of the above webpage to attach the information.
  4. A confirmation email will be sent to you to inform you of the status of your application.
  5. If your application is approved, a deposit of $100.00 in the form of a cheque (made payable to "National University of Singapore") must be deposited with the Kent Vale Maintenance Office before the contractor is allowed access into the Kent Vale Estate. Otherwise, the Management reserves the right to refuse entry of any unknown personnel for purposes which cannot be verified.
  6. All contractors and their workmen must report at the Kent Vale Security Post to obtain identification cards, and must wear their cards at all times.
  7. Workmen carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience Residents. Packing and crating materials must be disposed of and removed from the Estate by the faculty member on the same day that they are brought in.
  8. Unwanted materials, debris, etc., should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. Otherwise, they will be removed and the cost of removal will be charged to the faculty member concerned.
  9. Faculty members are not allowed to tap water/electricity supply from the common areas.
  10. Faculty members shall be responsible for the conduct and behavior of their appointed contractors.
  11. If any area of the common property, building or equipment is damaged by the faculty member or the contractor in the process of moving/ delivery, the deposit will be forfeited and if the cost of repairs/ replacement is more than the deposit, the faculty member will be liable to pay the difference.

Utilities (Gas, Water & Electricity)

Partially-Furnished Apartments

You would already have water, electricity and supplies in your apartment when you move in.

If you are staying in a partially-furnished apartment, please transfer the utilities account to your name, so that the bills will be sent to you. To do so, please approach our staff at the Kent Vale Management Office.

You are required to bring along the following documents to the Kent Vale Management Office:

  • Copy of FIN card
  • Completed transfer form

An initial deposit is also required upon opening of the account. Please visit SP Services website for more information.

Fully-Furnished Apartments

You would already have water, electricity and gas supplies in your apartment. The Office of Housing Services will send monthly statements to you upon request regarding the usage of these supplies.

Internet Services

Broadband services are easily accessed through Internet Service Providers (ISPs) or Wireless@SG, a nationwide program where users can enjoy free seamless wireless broadband access with speeds of up to 512kbps at most public places.

Partially-Furnished Apartments

There are three (3) internet service providers in Singapore. They are namely:-

  • M1
  • Singtel
  • Starhub

Please check the respective service provider's website for a subscription that is suitable to your needs. NUS staff gets corporate discounts for subscribing to any of the service providers.

If you subscribe to StarHub, please note that your apartment already has 2 cable points provided for you - 1 in the living room and another in the master bedroom.

Fully-Furnished Apartments

You would already have broadband internet service in your apartment. The internet cable is located at the writing desk either in the 2nd guest bedroom or in the study.

Telecommunicatioins

Local telephone calls are charged on a time-based scheme. International Direct Dialling (IDD) is available to more than 200 destinations in the world. There are International Calling Cards or a Pre-paid Calling Cards which allows you the convenience of making IDD calls from almost any phone at discounted rates.

Telephone services (residential and mobile) are widely used in Singapore, with the three main providers offering competitive subscription plans. NUS staff gets corporate discounts for subscribing to any of the service providers.

Partially-Furnished Apartments

There are three (3) phone service providers in Singapore. They are namely:

  • M1
  • Singtel
  • Starhub

Please check the respective service providers’ website for a subscription that is suitable for your needs.

If you subscribe to SingTel for your residential phone line, please note that your apartment already has 3 telephone sockets provided for you - 1 in the living room, 1 in the study and another in the master bedroom.

Fully-Furnished Apartments

You would already have a telephone line with IDD facilities in your apartment. For more information on the rates and how to make local/international calls, please refer to Singtel's website. The Office of Housing Services will send monthly statements to you upon request regarding the usage of these supplies.

House Rules

Note: To get the full copy of Appendix A and B, please download our Estate Information Booklet.

A1. General Rules & Regulations

We can help foster good neighbour relations through the following:

  1. Ensure that all sound-generating equipment is not set to a volume which may cause disturbance or annoyance to other residents.
  2. Please keep all noise to a minimum after 10.00pm.
  3. Please inform school bus captains ferrying school children to refrain from touting the horn within the premise of Kent Vale unless absolutely necessary. OHS reserves the right to refuse entry of vehicles into Kent Vale for non-compliance. Passengers are to ready themselves for pickup so as not to create congestion at the arrival plaza. Drivers should not wait with the engine running near the residential blocks.
  4. Guests are advised to register all vehicles at the Kent Vale Security Guard House. Vehicles are to display the car decal issued by Kent Vale Security for identification when entering Kent Vale. Residents should register their IU number with the Kent Vale Management Office for smooth access through the resident lane.
  5. Please Permit OHS staff to enter your apartment (except in an emergency when no notice is required) to execute any works, perform any duties or enforce any by-laws in connection with the apartment when reasonable notice is given or an appointment made to visit your apartment.
  6. Please comply with the rules and regulations governing Kent Vale, which may vary from time to time at the discretion of the Management. Residents will be notified via the notice boards stationed at each block or via email.
  7. For parcel delivery, please notify Kent Vale Front Desk in advance if assistance is required to collect the parcel on behalf of the residents. OHS is not responsible for any damages to the parcel and to avoid excessive clutter, only letters and up to A3 size documents can be stored at Kent Vale Front Desk up to 24hrs from delivery. Any items exceeding A3 size are to be collected from SingPost or direct delivery to the household.
  8. For security purpose, all stay-over guests are kindly required to register at the Front Desk.
  9. Facilities in Kent Vale and their respective opening hours are as follows.
    S/No. Facility Name Opening Hours Location Capacity (No of persons)
    1 Basketball Court 7am to 10pm daily Near to Blk D N.A.
    2 BBQ Pits* 1st session:
    10am to 3.30pm
    2nd session:
    4.30pm to 10pm
    In Front of Blk C N.A.
    3 Children’s Playground N.A. Next to Blk C N.A.
    4 Squash Courts x 2* 7.30am to 10pm daily Level 1, Geranium Block 2 per squash court
    5 Swimming Pools 6am to 10pm daily
    Sizes of KV1Swimming Pools
    Adult Pool: 25m x 13m x 1.2m(D)
    Children Pool: 8m x 7m x 0.4m(D)
    Sizes of KV2Swimming Pools
    Adult Pool: 40m x 10m x 1.2m(D)
    Children Pool: 20m x 6m x 0.4m(D)
    Level 3, The Verandah & In Front of Blk C N.A.
    6 Fitness Centre (Gym) 6am to 11pm daily Level 1, The Verandah N.A.
    7 Communal Hall* 9am to 10pm daily** Level 2, Geranium Block 100 (5 tables and 75 chair)
    8 Reading Room 6am to 10pm daily Level 1, The Verandah 5
    9 Resident’s Lounge* 12 noon to 4pm**
    (Mon to Fri including public holidays)
    12 noon to 10pm (Sat)**
    Level 1, The Verandah  
    10 The Studio (Dance Studio) 6am to 8am daily
    (For guests to do exercise. No booking is required)
    8am to 10pm daily**
    Level 1, The Verandah 15

    * Booking is required (please refer to Section A4 for more information).
    ** Kindly approach OHS Front Desk for applicable booking charges.

To experience an enjoyable and pleasant stay in Kent Vale, we seek the cooperation of residents:

  1. Not to conduct illegal, private businesses or commercial activities in the apartment.
  2. Subletting of apartment is strictly prohibited. OHS reserves the right to evict residents found violating this rule.
  3. Refrain from storing excessive amount of objects in the apartment.
  4. Avoid creating excessive noise or engage in offensive conduct which may interfere with the peacefulness of the estate or common areas.
  5. Refrain from conducting physical/exercise activities in the apartment that will cause undue disturbances to your neighbours, especially to the residents staying in the apartment below.
  6. Abstain from throwing or empty rubbish/litter/cigarette butts out of windows, doors or balconies.
  7. Avoid throwing rubbish down the chute during weekdays (Mondays – Fridays) from 2300hrs to 0700hrs and the eves of Sundays/Public Holidays from 2300hrs to 0800hrs on the next day Please place and secure your food waste in suitable plastic bags (for environmental health reasons).
  8. Not to keep, store or use any explosives or highly inflammable material of any nature in the apartment.
  9. Not to hang laundry, bedding or other articles in an unsightly manner, visible from the exterior, e.g. balcony railing, thereby affecting the aesthetic appearance of the building.
  10. Not to leave or store bicycles, tricycles, riding toys, roller skates/skate-boards, personal belongings/furniture in the common areas, corridor, stairway, lobby, or lift that may obstruct the common areas in the estate. OHS will remove any such items, including bicycles, flower pots, etc. left in common areas.
  11. Not to damage common property or generating noise nuisance when children are at play along the common areas.
  12. Not to allow bicycles, tricycles, children’s riding toys, roller skates/skate boards and the like to be ridden, used or left in the common areas.
  13. Not to place potted plants or any other objects on balconies and window ledges in a manner that will pose a safety hazard to other residents. In addition, plants should not be placed causing obstruction to the corridor.
  14. Not to engage in sports at common areas which will damage/deface the common property and cause any inconvenience or annoyance to other residents.
  15. Not to remove or damage furniture, furnishings or fire-fighting equipment comprising part of the common property.
  16. Not to damage the grass areas, flower beds, garden, trees, footpaths, drains or any part of the building by vehicles, machines or tools or objects of any description.
  17. Not to keep any pet(s) within the common areas including lifts, passages, lobbies, swimming pool(s), etc. which may cause nuisance or annoyance to others. All residents must remove and/or clean the droppings of their pet(s).
  18. Not to organise BBQ parties at the balcony/terrace area or any other common areas other than the designated areas for fire safety reasons.
  19. Not to hold any private function(s) at the common areas without prior written approval from the Management. Functions should always be held at the appropriate and approved venues.

A2. Maintenance Responsibilities

  1. Maintenance is a shared responsibility between OHS and residents at Kent Vale. Please refer to details listed at Appendix A.
  2. Due care should be exercised by residents when using furniture, lighting fixtures, built-in fittings, household appliances, etc. provided by the University. Improper or careless usage of any of the items including damaging of the kitchen cabinet top by chopping food directly on the surface or scratching the dining table top, may result in the resident being billed for the replacement of the damaged item(s).
  3. In instances whereby residents are deemed to have exercised insufficient care to preserve the good condition of University properties, the Director of OHS shall authorize his staff to enter the unit concerned at any reasonable time to carry out necessary repair, rectification or reinstatement work. All costs incurred for such work will be billed to the resident concerned.
  4. The Director of OHS may also authorize his staff to enter the units concerned to carry out maintenance or repair work at any time when units above or below are affected.

A3. Work Requests, Complaints And Feedback

  1. Should you require maintenance support that falls within the purview of OHS, please contact the Kent Vale Management Office at Tel: 6601 1883 / 6775 0669 (during office hours) or Front Desk 6601 1881 (24 hours).
  2. To better serve all residents at Kent Vale, emergency standby services are also available after normal office hours. Resident should first inform the Kent Vale Security Guard House at 6776 8865 (24 hours). However, should the technical faults reported fall within the purview of the resident responsibilities as spelt out in Appendix A, the resident will be liable for the following charges:
    • $60/- transportation charges that is required for activation of OHS personnel; and
    • Any additional repair and material cost.
  3. Please note that sufficient time should be given for works to be done as contractors would need to be activated. In general, urgent works will be attended to within 1 working day and normal works within 3 working days. If works of complex nature or spare parts are needed etc., more time may be needed but the required schedule will be shared with resident.
  4. OHS values your feedback on our services. You may wish to leave a feedback at OHS website:-
    http://nus.edu.sg/ohs/feedback/leave-feedback.php
  5. For feedback on security issues or acts of criminal intent, please contact the Kent Vale Security Guard House at 6776 8865 (24 hours).
  6. Residents having neighborly disputes may consider resolving the issues through the help of the Community Mediation Centre (CMC), a department under the Ministry of Law. CMC provides community mediation services so as to cultivate a more harmonious, civil and gracious society and it aims to provide a neutral platform to resolve relational, community and social disputes amicably without resorting to litigation. An administrative fee of $5.00 is chargeable upon successful registration. Kindly refer to the CMC website for more information:-
    https://www.mlaw.gov.sg/content/cmc/en.html

A4. Use Of Recreation Facilities

  1. The recreational/communal facilities are opened to all residents during operating hours. The Fitness Centre is reserved solely for the residents & their authorized immediate family members. Residents must be present with their guests at all times and to ensure that their guests comply with all the rules and regulations.
  2. Bookings of the facilities are mainly for residents who are residing at Kent Vale. Bookings can be placed online via https://aces01.nus.edu.sg/fbs/jsp/login.jspusing NUSNET UserID & Password to log in.
  3. The User Guide for booking of facilities is available athttps://aces01.nus.edu.sg/fbs/doc/FBS_User_Guide.pdf.
  4. Bookings are on a first-come-first-served basis. Residents are encouraged not to book frivolously, so as not to deprive others from using the facilities.
  5. Residents and their guests must abide by all the Rules and Regulations when utilising the facilities. Each facility has its own set of rules which are clearly stated in the website stated above.
  6. Residents must inform the Kent Vale Management Office (Tel. no. 6601 1883 / 6775 0669) at least one (1) working day in advance if they wish to process the cancellation of any bookings made earlier.
  7. Residents will be responsible for damage caused to the facilities by themselves or their guests. Any existing damage to the facility or equipment is to be reported to the Kent Vale Management Office (Tel. no. 6601 1883 / 6775 0669).

A5. Children's Playground

  1. Children under 12 years old are not permitted at the playgrounds unless accompanied by an adult.
  2. OHS shall not assume responsibility for any loss or damage to personal property, injury or death arising from the use of the playground and equipment.

A6. Fitness Centre

  1. Operating hours: 6.00 am to 11.00 pm.
  2. Children aged below 12 years old are not permitted to use the Fitness Centre.
  3. Residents between 13 and 16 years old should be accompanied and supervised by parents.
  4. OHS shall not assume responsibility for any loss or damage to any personal property, injury or death arising from the use of the Fitness Centre equipment.

A7. Swimming Pool(s)

General Rules & Regulations

  1. Operating hours: 6.00 am to 10.00 pm (except during servicing).
  2. The Swimming Pool is for the exclusive use of residents and their guests. Guests must be accompanied by a resident at all times.
  3. Children aged below 12 years old and/or any non-swimmers are not permitted to use the pool unless accompanied by an adult.
  4. For health and safety reasons,
    • All persons must shower themselves before entering the pools. A person with a bandage, open wound, infectious illness will not be allowed to use the pool(s). Spitting, spouting, nose blowing and the like shall not be permitted in the pool(s).
    • Ball sports, Frisbee playing, roller skating, bicycle riding, skate boarding, “horse playing”, running and other similar activities are not allowed in the pool area.
    • Diving, noise, rough or dangerous play will not be permitted in the pools and surrounding area.
    • No food and beverage shall be permitted in the pool(s).
    • Do not tamper with the grating covers.
    • Do not stay in the pool during lightning/thunderstorm.
    • Do not bring glassware into the pool or around the poolside.
    • No pets are allowed in the pool(s) or the pool vicinity.
  5. Swimming equipment that may cause annoyance to other pool users such as snorkelling equipment, surfboards, large floats, flippers, toys, etc are not allowed.
  6. No poolside furniture shall be removed from the pool area. Misuse of poolside furniture is strictly prohibited. Deck chairs and other pool side furniture may not be reserved. Person vacating the pool area must remove all their belongings.
  7. Swimmers must be in proper swimming attire (T-shirt and shorts are now allowed). The Kent Vale Management may prohibit any person from wearing a swimming costume which in the opinion of the Management as improper.
  8. Footwear is not allowed within 1 metre from the pool’s edge.
  9. Swimming instructors must be registered with the Kent Vale Management Office before conducting coaching lessons.
  10. Residents shall be responsible for their own safety as there will be no lifeguard on duty.
  11. As a consideration to other users, please refrain from using personal stereos, CD players, radios or portable TVs around the poolside.
  12. No functions are allowed at the poolside.
  13. Personal items stored overnight in the locker will be removed without notice.
  14. The Management reserves the right to refuse anyone from using the pool.
  15. While the Management will take every precaution to ensure the safety of persons using the pools, it cannot assume responsibility for any loss or damage to any personal property, injury or death arising from carelessness or negligence on the part of the person(s) concerned, or arising from failure to abide by the rules.

A8. Pets

  1. It is individual’s responsibility to comply with the rules and regulations stipulated in the House Rules in order to safeguard the collective interests of living in a community.
  2. Livestock or other animals other than dogs and cats shall not be allowed or kept in any part of the apartment, which may be kept by the resident(s) in the respective apartment. Prior approval from OHS is required to keep dog or cat in the apartment. Residents are encouraged to keep only one pet in each apartment. Please note the following:
    Type of Apartment Kent Vale 1 Kent Vale 2
    Partially-Furnished/ Standard Apartment Please liaise with Kent Vale Management Office for Approval Small breeds only. (Except at Blk G where pet is NOT permitted)
    Serviced Apartments NA Pet is NOT permitted
  3. Residents who wish to keep a dog or cat in their apartment must complete the “Pets Application” form (https://share.nus.edu.sg/ohs/KV_Forms/Lists/Pets_Application/AllItems.aspx). A confirmation email will be sent to you upon granting of approval. Only approved small breed dogs are allowed at Kent Vale 2. The list of breeds can be found athttp://www.ava.gov.sg/docs/default-source/tools-and-resources/resources-for-businesses/approvedsmallbreed.pdf?sfvrsn=2.
  4. Residents who wish to keep dogs are to seek the relevant approval from the Kent Vale Management Office. Residents must obtain a copy of the dog licence from the Animal Control, Agri-Food & Veterinary Authority of Singapore (AVA) and submit it to the Kent Vale Management Office.
  5. Residents must ensure that they observe AVA’s licensing requirements as stipulated in the following website,http://www.ava.gov.sg/AnimalsPetSector/SalesOfPetsOwnershipExhib/DogLicensing/.
  6. Dogs in common areas have to be leashed, caged, or muzzled if necessary. Any incidents of injury caused by pets not muzzled or leashed would be reported to the relevant authorities for appropriate action.
  7. Pet owners must ensure that they clean up after their pets’ excrement at common areas which include the common walkways, lift interior, lift lobbies, carpark lots, open grass areas, and the children’s playground.
  8. Pets are not allowed to urinate along the common walkways and lobbies.
  9. Residents who do not observe the rules regarding the keeping of pets or whose pets cause any nuisance or disturbance to other residents must remove their pets from Kent Vale within seven (7) days after a notice served by the OHS. Failing so, OHS reserves the right to authorize the removal of the pet and all costs shall be borne by the owner of the pet.
  10. Residents will be held responsible for any nuisance or disturbance caused by their pets.
  11. The resident shall be liable for any damage caused to the apartment by the pet. The cost for repairs and rectification works will be billed to the resident.
  12. The resident will be solely responsible for all acts of the pet on the premises, and shall indemnify and keep indemnified the Management from and against all actions, proceedings, damages, costs, losses and expenses of any nature whatsoever, in conjunction with any loss of life, personal injury and / or damage to property caused by the pet.

A9. Grilles, Insect Screens And Solar Films

  1. Grilles at Kent Vale 1
    • Grilles may be installed for the doors and windows.
    • The grilles must be of aluminium material.
    • All grilles must be white or metallic silver powder-coated.
    • Grilles must be of approved design i.e. square pattern.
  2. Grilles at Kent Vale 2
    • Only “invisible grilles” may be installed for the windows. Please note the following technical specification for the invisible grille:
      • Type of Grille: Vertical mode
      • Grille Gap: 2 to 3 inch
      • Material used: High tension standard steel metallic cable with clear PVC layer
    • As access to Kent Vale 2 apartments is controlled by Card Access at the lobby area, grilles are not allowed to be installed outside individual apartments.
  3. Insect screens (only grey-colour shade) may be installed for the windows.
  4. Non-reflective solar films may be installed at the window panels. The resultant light transmittance for all windows must be at least 40%.
  5. All grilles, insect screens and solar films must be installed within the apartment. Residents shall not carry out any installation which may affect the external façade of the building without the prior written permission of the Management. Please refer to Section B9 for Guidelines and Application for minor work.
  6. NUS will co-pay 50% (reimbursable basis) of the cost of all grilles and insect screens installations only (exclude solar film) for residents who have obtained prior approval from OHS. This is only on a one-time reimbursement per resident per apartment.
  7. After full payment has been made to the Contractor, residents seeking the 50% reimbursement for such installation shall, within one (1) month upon installation, submit the original receipt(s), tax invoice, and a short letter (indicating resident’s name, apartment’s address and a short description of the works carried out) to the Kent Vale Management Office for their processing.

A10. Bicycle Racks

  1. Residents are to ensure that bicycles parked at the bicycle racks provided throughout the estate. Bicycles are to be well maintained and properly locked.
  2. Please note that bicycles are parked at the resident’s risk; OHS will not be liable for any loss or damage of bicycles parked at the bicycle racks.
  3. Bicycles found left in poor or in non-working condition may be disposed at the discretion of the Kent Vale Management Office.

A11. Home Insurance

  1. Insurance coverage applies only to the existing structure of Kent Vale, together with furniture and fittings provided by the University.
  2. Residents staying at Kent Vale are strongly encouraged to purchase individual plans to insure personal belongings and items in the apartments for coverage against loss due to fire, Acts of God or personal liability, etc.
  3. Please check with your insurance agent for additional coverage options.

Note: To get the full copy of Appendix A and B, please download our Estate Information Booklet.

Note: To get the full copy of Appendix A and B, please download our Estate Information Booklet.

B1. Moving In Procedures

  1. Residents are requested to do an inventory check personally upon moving into his/her apartment. Any discrepancies should be reported to the Kent Vale Management Office within seven (7) working days; otherwise, OHS will assume that each apartment is handed over in a satisfactory condition. Residents will be held responsible for any subsequent loss or breakage found.
  2. The Kent Vale Management Office will provide a list of the standard furniture/lighting fixtures/household appliances, etc. and the key list. Please approach our staff if any of these items are not provided.
  3. All keys issued are original keys. All original keys issued must be returned. No duplicate keys will be accepted. Should any original key(s) be lost, the entire lock set(s) will be replaced and the cost incurred for the replacement set(s) will be charged to you, according to prevailing term contract rate.
  4. Please feel free to contact the Kent Vale Management Office at Tel: 6601 1883 / 6775 0669 for assistance regarding any enquiries.
  5. The following sections contain information for the application of some additional items/services that you may require.

B2. Utilities & Gas Supply

  1. New residents are required to attend a briefing at the Kent Vale Management Office after they have moved into their new Kent Vale apartments. OHS will guide you on the transfer of the utilities account during the briefing, if need be. The authorized occupant must bring along their passport and employment pass to facilitate the transfer.
  2. Residents must transfer the ownership of the utilities account within seven (7) working days upon moving in to the apartment.
  3. OHS reserves the right to discontinue the supply of utilities to the apartment should the account not be transferred within the stipulated time frame. Restoration of the utilities supply by applying directly with SP Services will be at the onus of the resident. Any outstanding payments/arrears recorded effective from the actual move-in to the transference date will be recovered via the resident’s monthly payroll.
  4. Generally, an initial deposit of example S$500 is required upon opening of the account by the utilities' vendor i.e. SP Services. For more information, please visit the SP Services' website -http://www.singaporepower.com.sg/irj/portal/spservices.

B3. Application For Residential Telephone Services

  1. There are two (2) residential telephone service providers in Singapore, namely, SingTel and StarHub. Please visit the respective websites to check their phone subscription packages. To subscribe, please contact the relevant service provider directly.
  2. Please note that the service provider will require a copy of the resident’s employment pass, passport, signed copy of your allocation letter (as proof of billing address) and/or a deposit. Please check with the service provider regarding the amount of deposit.
  3. OHS reserves the right to charge accordingly any overseas phone calls which are attributable to residents.

B4. Application For Cable TV Services

  1. There are two (2) cable TV service providers in Singapore, namely, SingTel and StarHub. Please visit the respective websites to check their cable TV subscription packages. To subscribe, please contact the relevant service provider directly.
    SingTel's website:
    http://mio.singtel.com/miotv/default.asp
    StarHub's website:
    http://www.starhub.com/tv.html
  2. Please note that the service providers will require a copy of the resident's employment pass, passport, signed copy of your allocation letter (as proof of billing address) and/or a deposit. Please check with the service provider regarding the amount of deposit.

B5. Application For Internet Service

  1. Internet at Kent Vale 1
    There are three (3) main internet service providers in Singapore, namely, M1, SingTel and StarHub. Please visit the respective websites to check their internet subscription packages. To subscribe, please contact the relevant service provider directly. Please note that the service provider will require a copy of the resident’s employment pass, passport, signed copy of your allocation letter (as proof of billing address) and/or a deposit. Please check with the service provider regarding the amount of deposit.
  2. Internet at Kent Vale 2
    • Each apartment is equipped with residential WiFi connection via NUS network. Please refer to the guide placed near the router for the network name and password.
    • NUSNET User ID and password will be required when accessing selected NUS sites, e.g. staff portal. It is advisable not to share the NUSNET ID and/or password with other parties as it is deemed confidential information.
    • Alternatively, for direct access to NUS network, the resident may connect using LAN cable.
    • Compliance to the NUS Acceptable Use Policy (AUP) is required (https://inetapps.nus.edu.sg/comcen/security/aup) for residential WiFi access.
    • If the WiFi router is not working, or the password to the WiFi connection is missing or lost, please contact Kent Vale Front Desk at Tel: 6601 1881 during office hours for assistance. Should resident’s device(s) such as handphone or laptop fail to connect while the WiFi is in working condition, resident should approach the respective devices’ manufacturer or support centre for assistance.

B6. Application For Car Park / access

  1. Access into the premises of Kent Vale is regulated by the Electronic Parking System (EPS). Only approved vehicles will be allowed direct access via the resident lane.
  2. Residents are to complete an application form for Car Decal at the Kent Vale Management Office or OHS Front Desk during office hours. Details to be submitted through the form include resident’s address, contact number, email address, Vehicle Licence Plate Number and IU Number. Cars without official decal may be clamped if found parked overnight.
  3. The rules and regulations governing the application of Kent Vale carpark can be found in Appendix B.
  4. A confirmation email will be sent to you to inform the applicant of the application status.

B7. Application For Back Gate Keys

  1. The back gate keys can be used to gain access to West Coast Road via the back gate located behind Block F Kent Vale.
  2. Two (2) back gate keys will be issued free of charge to residents and their immediate family members residing in Kent Vale University Housing for their personal use upon application. Additional back gate keys can be obtained by submitting a separate request to the Kent Vale Management Office for approval.
  3. A confirmation email will be sent to provide an update on the application status.
  4. Upon approval, residents may then approach the Kent Vale Management Office to collect the additional keys.
  5. The original set of keys is to be returned upon check-out. For security reasons, duplicated keys will not be accepted. A penalty fee of S$150 for each lost key will be payable via cash, cheque or credit card at the Kent Vale Front Desk during office hours upon checking out of the apartment.

B8. Application For Access Card

  1. The Access Card is required to gain entry to the following facilities
    • Swimming pools
    • Back Gate (Currently accessed by back-gate key. Upgrading works in the pipeline to access by card)
    • Respective Block lobby (For Kent Vale 2 residents only)
    • Fitness centre
    • Reading room
    • The Studio
  2. Access Cards shall be issued free of charge to residents and their immediate family members residing in Kent Vale University Housing for their personal use upon application.
    Type of Apartment Maximum number of Access Cards to be Issued
    1-Bedroom 2
    2-Bedroom 3
    3-Bedroom 3
    Additional access card can be obtained by submitting a seperate request to the Kent Vale Management office for approval.
  3. Should there be any loss/damage/non-returned of Access Card, you have to pay a penalty fee of S$25 (payment by cash, cheque, credit card) at Kent Vale Front Desk during office hours for each lost/damage/non-returned Access Card upon vacating the apartment.

B9. Guidelines And Application For Minor Work

Examples of minor work include installation of ceiling fans (only at the living hall), insect screens, window grilles, solar film, repainting, and double-glazed window panel (over and above the existing window).

  1. Repair, minor work, alteration or extension work may only be carried out by the resident at his own expense subject to the prior written consent of the Management and approval from the relevant authorities and shall be in compliance with the following conditions:-
    • No hacking of walls, beams, slabs, columns or structural members;
    • No relocation of the common water and sanitary system;
    • No re-running of the common electrical system;
    • No alterations to or relocation of the windows;
    • No alterations to or relocation of the balconies, doors or doorways;
    • No raising of the floor level or increase to the total floor load;
    • No installation of sunshades or awnings of any design or shape without prior written approval;
    • No installation of any permanent or retractable clothes hanger/awnings.
  2. Terms and Conditions for Minor Work: Application Procedure
    • Residents must complete the “Application for Minor Work at Kent Vale” form available at the following weblink:-(https://share.nus.edu.sg/ohs/KV_Forms/Lists/Renovation/NewForm.aspx) at least one (1) week before the actual date of carrying out the renovation works. After completing the form, select “Save and Close”. The form will be automatically submitted to OHS.
    • The resident and/or his Contractor shall furnish OHS with details of the minor work before commencing work. Such information should include accompanying plans, diagrams, a work schedule which includes delivery of materials and a list of the particulars of employees attending to the work. Such information can be submitted via the above website simply by clicking on “Attach File” at the top of the page.
    • A confirmation email will be sent to provide an update on the application status.
    • Should the application be approved, residents shall proceed to make a cheque deposit of $500.00 (payable to “National University of Singapore”) at the Kent Vale Management Office before any external agents/Contractors are granted access into Kent Vale. Otherwise, the Management reserves the right to refuse entry of any unknown or unauthorized personnel.
    • The deposit will be forfeited if any damage caused to the area of the common property is due to the negligence either on the part of the Contractor or the resident during the process of the moving/delivery. Residents will be liable for additional charges exceeding the deposit amount.
    • The resident and his Contractor shall also undertake to indemnify OHS against any legal proceedings or suits arising from such work regardless of the negligent party involved. Any additions and alterations work permitted by the Management shall be subject to an undertaking signed by the resident that he/she shall be fully responsible for any damage arising from such work.
  3. Type of Work
    • The resident’s Contractor and its listed sub-Contractors can only carry out works that have been approved.
    • Residents shall not alter any parts of the existing apartment without the prior written approval of the Management. The Management will serve a seven (7) days written notice to the resident concerned to reinstate the apartment to its original state. All costs and expenses incurred for the demolition or removal shall be borne by the resident, who shall fully indemnify the Management against all costs and expenses, loss or damage in relation to the works and legal costs incurred by the Management.
    • Residents shall not carry out any work which may affect the external façade of the building without the prior written approval of the Management. These include windows, balcony, compartments for air-con condensing units, common areas, open areas and all other visible part of the building which constitute or form part of the external appearance of the building.
    • Residents shall not install or erect any external awnings, shades, screens or any other structure on the common properties.
  4. Permitted Working Hours
    • All work is strictly to be carried out during the following times:
      Monday to Friday 9.00am to 5.00pm
      Saturday 9.00am to 1.00pm
      Sunday and Public Holiday Strictly no work allowed
    • The resident must obtain prior written approval from OHS in the event of a need to carry out any work beyond the hours specified in Clause 3.1. Please send in your request to kvhelp@nus.edu.sg. Permission will only be granted if the work does not affect the peaceful environment of the community.
  5. Security
    • All Contractor and Sub-Contractor workers engaged by the resident are to report and to exchange access pass at the Kent Vale Security Guard House for identification purposes in order to be granted entry into Kent Vale to carry out the approved work.
    • The resident shall be solely responsible for the conduct and behaviour of the workers and those of the sub-Contractors within the premises of Kent Vale.
    • No workers are allowed to loiter in the premises other than the given address to carry out the aforementioned works. Smoking is also strictly prohibited.
    • All workers are be properly attired at all times.
    • Any worker found behaving in an inappropriate manner, displaying acts of aggression or refusing to comply with security or safety procedures will be requested to leave Kent Vale and barred from entry.
  6. Vehicles
    • Contractors are permitted to park (limited to 1 vehicle per Contractor, lots subject to availability) at designated areas.
  7. Lift
    • The resident must take the necessary precaution to avoid scratching/damaging the lift walls, flooring and individual lobbies when transporting building materials to and from the apartment. Protection materials are to be provided by the movers or contractors.
    • When using the lifts for delivery and transportation of all construction materials, debris, furniture, and fittings, the Contractor and the workers must take precaution to ensure protective measures are in place to avoid damaging or overloading the lift.
    • The onus is on the resident’s appointed delivery vendor/ contractor to assess if any item to be delivered will fit into the lift in the process of delivery. Residents are advised to work with their delivery contractor to work out additional/customized delivery arrangement as any additional charges would have to be borne by the resident.
    • No heavy machinery is allowed in the lift.
  8. Cleanliness
    • The Resident must upkeep the general cleanliness of the common areas used by the workers of his Contractors and/or sub-Contractors. Any dirtied parts of the common areas are to be reinstated to an acceptable standard as determined by the Management.
    • No debris is allowed to be placed along the common areas.
    • No storage space will be provided on site. All articles/ materials must be stored within the Resident’s apartment.
    • All debris must be removed from the common areas upon completion of work at the end of each day.
    • No building debris may be disposed of down the rubbish chute.
  9. Damage
    • Any damage to the common property during the minor work must be made good by the Contractors subject to acceptance by the OHS. In the event of failure to make good such damage within a stipulated period of time, the Management will rectify the damage and bill the cost of such work to the Contractor.
  10. Indemnity
    • The resident and/or his Contractors will be liable for and must indemnify the Management against all liability, loss, claim or proceedings arising out of or during the execution of the work.
  11. Water/Power Supply
    • Contractors are not permitted to tap the water and electricity supply from the common areas.
  12. Others
    • The resident must at all times grant an authorized officer of the Management access to the apartment under minor work for the purpose of inspection to ensure that only authorized work is being carried out.
    • The Management reserves the right to reject any application or revoke any permit granted at its absolute discretion. The Management shall not be liable for any costs or damages arising from the rejection of the application or revocation of the permit.
    • Precautions should be taken against damaging the concealed electrical wiring, sanitary piping and floor slabs.
    • Residents must ensure that the work to be carried out will not in any way affect the structure of the building or the common property nor cause any nuisance to other residents.
    • All minor work should be confined to the boundaries of the Apartment Unit. Contractors shall not conduct any form of hacking works to the superstructure, concrete flooring, in particular that of all the bathrooms where waterproofing is provided, or any structural element of the building without the prior written consent of the University.
    • Heavy-duty hacker/concrete breaker shall not be allowed for the purpose of carrying out any minor work.

B10. Bulk Delivery And House Movers

  1. Bulk deliveries and house movers should be carried out during the following hours:
    Monday - Saturday 9.00 am - 6.00 pm
    Sunday and Public Holiday 10.00 am - 5.00 pm
    Residents must complete the “Application for Bulk Delivery or House Movers” form available at the following weblink: (https://share.nus.edu.sg/ohs/KV_Forms/Lists/Bulk%20Delivery/NewForm.aspx) at least two (2) working days before the actual date of moving/delivery. After completing the form, select “Save and Close”. The form will be automatically submitted to the Management. Select “Attach File” at the top of the page to attach additional supporting information.
  2. A confirmation email will be sent to provide an update on the application status.
  3. Should the application be approved, residents shall proceed to make a cash / cheque deposit of $500.00 (payable to “National University of Singapore”) at the Kent Vale Management Office before any Contractors are granted access into the Kent Vale. Otherwise, the Management reserves the right to refuse unauthorized entry of any unknown personnel for purposes which cannot be verified.
  4. All Contractors and their workers are to report at the Kent Vale Security Guard House to exchange access pass and display it at all times.
  5. Trucks/containers involved in the bulk delivery must not be more than 20-foot long. Containers are only allowed to be placed at designated spot for unloading and for maximum of 3 days.
  6. Workers carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience residents. Packing and crating materials must be disposed of and removed from the Estate by the resident on the same day such items are brought in.
  7. Unwanted materials, debris, etc., should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. Otherwise, the items will be removed and the cost of removal will be charged to the resident concerned.
  8. The resident shall be solely responsible for the conduct and behaviour of the Contractors’ workers and those of the Sub-Contractors.
  9. The deposit will be forfeited if any damaged caused to the area of the common property occurs as a result of negligence on the part of the Contractor or the resident during the process of the moving/delivery. Residents will be liable for additional charges exceeding the deposit amount.
  10. Should you decide to have insurance coverage over certain items during the move, kindly work with the mover directly at least 1 week before the actual move. Do note that insurance premium shall be borne by your good self and paid directly to the mover/insurance company.

B11. Removal Of Inventory Items

  1. For the removal of items from the apartment listed (only on items in the Inventory List), please contact Kent Vale Management Office (Tel: 6601 1883 / 6775 0669) to make the arrangement at least three (3) working days before the intended date of removal.
  2. The Management will assist in the removal of any item(s) stated in the Inventory List, without charge, only for the first request; thereafter, residents would be required to pay the cost in advance for any subsequent request(s) for removal/return of items.

B12. Request For Change Of Apartment

  1. Change of apartment is not permitted within Kent Vale except for medical exigencies or expansion in family size. Resident may submit a change of apartment request toohsalloc@nus.edu.sg, detailing the reason(s) for the need to change apartment, and with supporting document(s) attached.
  2. The request will be subject to OHS Management’s approval and only successful applicant will have viewing session arranged. Prevailing rental at time of move shall apply for the new apartment.

Note: To get the full copy of Appendix A and B, please download our Estate Information Booklet.

C1. Pre-moving Out Procedures

  1. Before moving out of the apartment, please contact Kent Vale Management Office (Tel: 6601 1883 / 67750669) at least thirty (30) days in advance to arrange for an inventory check. All vacating residents must be fully aware of the moving out procedures & responsibilities. The Resident will reinstate the apartment according to the condition as was first handed over to the resident. All rectification & replacement costs for the defects found in the apartment and misplacement of items stated in the Inventory List will be duly billed to the resident.
  2. To facilitate prompt inventory checking out procedures, please ensure the following before vacating the apartment:
    1. All personal possessions/hired appliances are removed. The Management will not bear any responsibility for the loss of items/belongings once keys are returned upon vacating the unit. The original set of keys and access cards are to be returned upon check-out. In the event of the misplacement of keys/access cards, the Management reserves the right to bill the charges according to the prevailing term contractual rates for the replacement costs to the relevant party.
    2. All personal items are to be cleared when vacating the apartment. All items left behind will be disposed and disposal charges will be imposed upon Management’s discretion.

C2. Termination Of Utilities/services

  1. Residents are to ensure that all services subscribed are terminated before moving out.
    1. Utilities and gas – Please refer to the following weblink (http://www.singaporepower.com.sg/irj/portal?NavigationTarget=navurl://5b39febaa4532c144fa235409bd3a1f6&windowId=WID1350891043024)
    2. Internet, Cable television and Telephone - Please consult respective service provider(s) for termination procedures.

C3. Reinstatement Works

  1. Residents are required to reinstate the apartment to its original condition upon vacating the apartment.

C4. Returning Of Original Keys & Access Cards And Final Check Out

  1. Please ensure the following:
    1. All original sets of keys and access cards issued are to be returned upon check-out.
    2. Occupancy fees will cease only when all original sets of keys and access cards are returned to OHS/Kent Vale Management Office.
  2. The Management reserves the right to do the necessary reinstatement works with all costs to be borne by the resident concerned should any of the above procedures not be complied with.
  3. Please attention any enquiries or clarifications to the Kent Vale Management Office at Tel: 6601 1883 / 67750669.

Note: To get the full copy of Appendix A ,B and C, please download our Estate Information Booklet.

D1. Payment Procedures

  1. Mode of rental payment would vary based on different duration of stay in Kent Vale.
    1. For stay of 2 months or more and when resident is on NUS active payroll, rental would be automatically deducted monthly from resident’s Salary/Honorarium. When necessary, resident would be required to make cash/cheque/credit card payment for the last two (2) months of stay in advance during the Penultimate month of the lease.
    2. For stay of 2 months or more and when resident is NOT in receipt of salary or honorarium from NUS, resident is required to settle the 1st two months of rental prior to check-in via cash/cheque/credit card at OHS Front Desk during office hours. Rental for subsequent month(s) would have to be paid on the first day of the month. Should the check-in or first day of the month falls on non-office hours, resident would have to make payment at the next working day, failing which OHS reserves the right to impose late charges (admin charge of S$100 and late payment interest of 1% per month) on the resident.
    3. For stay of less than 2 months, resident is required to settle the full rental payment prior to check-in via cash/cheque/credit card at OHS Front Desk during office hours. Should the check-in occurs during non-office hours, resident would have to make payment at the next working day, failing which OHS reserves the right to impose late charges (admin charge of S$100 and late payment interest of 1% per month) on the resident.
  2. OHS reserves the right to re-possess the apartment when resident fails to settle payment for rental after 3 weekly reminders.
  3. An allocation letter detailing duration, rental amount and mode of payment shall be emailed to the authorized resident of the apartment after check-in.
  4. Statement/Invoice relating to the occupancy expenses will be issued upon request.
  5. Please note that rental is reviewed periodically & subject to change at the discretion of the University.
  6. Venue for cash/cheque/credit card payment at Kent Vale:

    Kent Vale Front Desk
    Level 1, The Verandah

    Opening Hours:
    Monday to Thursday: 8.30 am to 6.00 pm
    Friday: 8.30 am to 5.30 pm
    Saturday, Sunday and Public Holiday: Closed
  7. For any queries regarding payroll matters, please contact:

    Salaries Section
    Office of Financial Services
    Tel: 6516 2417 or 6516 2418 or 6516 5875
    Email: ofnpay@nus.edu.sg
  8. For enquiries on billings, please email to OHS Finance for Kent Vale at kvfinance@nus.edu.sg.

D2. Bus Services Serving Kent Vale And NUS

  1. There are three (3) internal shuttle bus services, namely ISB Service B, ISB Service C, and ISB BTC (Bukit Timah Campus) plying from the Japanese School just outside Kent Vale to the NUS campus. ISB Service BTC will ply from Kent Vale to NUS Campus and thereafter to BTC.
  2. All internal shuttle bus services are free-of-charge. Details and maps of the internal bus shuttle routes are available at the following NUS weblink: http://www.nus.edu.sg/oca/Transport-and-Parking/Getting-around-NUS.html.
  3. For information on getting around Singapore via public bus transportation, please refer to the following webpage, http://www.transitlink.com.sg/eservice/eguide/service_idx.php.

D3. Taxi Call Point

  1. Dial Tel: 6454 2222 and key either one of the designated location pins below to place a booking for a taxi.
  2. Booking for a taxi in Kent Vale is made easy with the taxi call point. Simply dial 6454 2222 and key in any one of the designated location pin below.
    Pick-Up Points Designated Location Pin
    Block A 11953
    Block B 11954
    Block C 11955
    Block D 11956
    Block E 11957
    Block F 11958
    Block G 12374
    Block H 12375
    Block I 12376
    Press 1 to confirm selection. The service provider will then provide the taxi vehicle licence number.
  3. Alternatively, send a short message (SMS) with the following letters, “FC” followed by the code no. (e.g. “FC 11953”) to Tel: 71222. You will then receive a confirmation message with the taxi’s licence no.
  4. Please proceed to the designated location thereafter to await the arrival of your taxi.
  5. Please note that booking charges will apply if you use the above service. Booking charges are subject to changes stipulated by the respective taxi service operators.
    1. Monday to Friday from 6.00am to 9.30am: S$3.30
    2. Monday to Sunday & Public Holidays from 6.00pm to midnight: S$3.30
    3. All other timings: S$2.30
    4. Advance booking (half an hour in advance up to 24 hours): S$8.00
  6. The booking charge is to be paid directly to the taxi driver.
  7. For more information, please visit Comfort Taxi’s website (http://www.cdgtaxi.com.sg/commuters_services_rates.mvn?cid=170957) for information on the taxi’s rates and charges.

D4. Maps Of NUS, Kent Vale And Singapore

  1. For a copy of the NUS map, you may wish to refer to http://www.nus.edu.sg/campusmap/.
  2. For a copy of the Kent Vale map, you may wish to refer to http://nus.edu.sg/ohs/guests/kv-sr/campus-map.php.
  3. To assist you further in getting around Singapore, you may wish to refer to Singapore’s e-road directories at:-

D5. Laundry Facilities

  1. 1. Your apartment is furnished with a washing machine and dryer. For detailed operating instructions, please refer to the operation manuals that are located beside your washing machine and dryer.

D6. Housekeeping Services

  1. Housekeeping services are provided once just before the resident moves in.

D7. Postal Services

  1. For a complete list of post offices in Singapore or to find a post office near you, please visit SingPost’s webpage (http://www.singpost.com.sg/downloads/POLists/POList_Main.pdf).

D8. Crime Prevention

  1. While various authoritative international competitiveness reports have consistently ranked Singapore as one of the safest cities in Singapore, low crime does not mean no crime. Crime prevention is very a joint effort within the community.
  2. Some precautions you can take to protect your home are to:
    1. Keep the door(s) to your residence and windows inaccessible from the outside.
    2. Never sleep in an unlocked room or house.
    3. Do not put your name and address on key rings.
    4. Deep items of value out of sight.
    5. Never lend the keys of your residence to others.
    6. Require callers to identify themselves before opening your door. On campus residents should require official identification from all repair and service personnel.
    7. If you find that your home has been broken into, do not go inside. Go to a neighbour and call Kent Vale Security Post (tel. no. 6776 8865). If you are already inside, do not touch anything. In doing so, you will disturb evidence that is important to police investigations.
    8. If you see suspicious person or vehicle in your neighbourhood, immediately contact Kent Vale Security Post (tel. no. 6776 8865). Try to get the license plate number.
    9. Do not hide your keys under mats, in mailboxes, or anywhere else where they can be easily found.
    10. If a stranger asks to use your phone, direct them to the nearest public phone box or make the call for them.
    11. If you suspect a stranger is in the house, DO NOT ENTER THE HOUSE. Use your mobile phone or go to a neighbour and phone the Kent Vale Security Post (tel. no. 6776 8865). Keep out of sight and a safe distance from the house. If you see them leave, take note of their description, car registration number/make of the car.

D9. Dengue Prevention

  1. Misting or oiling is carried out weekly in Kent Vale as part of preventive measures against mosquito breeding.

  2. All misting/oiling chemicals used in Singapore are approved by the World Health Organisation (WHO) with adherence to the internationally recommended dosages and proper precautions. Hence, misting/oiling would have negligible harmful side effects with exposure to pesticide chemicals kept to the minimum. However, caution should be taken to avoid direct contact wherever possible. It is strongly advised for residents to remove or wrap household items before misting/oiling is carried out. Please keep young children out of reach from the grass/ground areas after misting/oiling to avoid chemical exposure.

  3. Dengue fever prevention methods include the clearing of stagnant water from items which include potted plants, drain gutters, water pails/canisters. This will remove Aedes Mosquito breeding spots. Aedes mosquitoes are identified by the black and white stripes on their body.

  4. For more information and prevention of the Dengue Fever, please refer to National Environment Agency’s website, http://www.dengue.gov.sg/.

D10. Smoking In Kent Vale

  1. NUS is a smoke-free Campus. Henceforth, Kent Vale is also a smoke-free estate.
  2. Residents who wish to quit smoking may enrol in smoking cessation clinics run by the University Health and Wellness Centre. A self-help manual on how to quit smoking is also available on request. The contact number is 6516 2880.

D11. Ambulance Service - Emergency or Non-Emergency

  1. The speedy arrival of an emergency ambulance could mean the difference between life and death for a seriously injured or ill person. When there is an emergency on hand, dial 995 for an ambulance. Calling 995 for non-emergency situations could cost lives.
  2. For non-emergency cases, medical advice can be sought from a family doctor or a hospital. Alternatively, dial 1777 for an ambulance.
  3. An emergency is an illness or injury that could end in death or serious complication if not treated immediately. The following is a guide to cases classified as emergencies:
    1. Drowsiness or unconsciousness where the person cannot be roused
    2. Difficulty in breathing or choking
    3. Sudden or severe chest pain
    4. Sudden or severe abdominal pain that will not go away
    5. Dislocated or broken bones
    6. Deep cuts or wounds with profuse bleeding
    7. Head injuries followed by drowsiness, vomiting, bleeding (from the ears, nose or mouth) or unusual behaviour
    8. Injuries to chest, abdomen, pelvis or spine (neck and backbone)
    9. Fall from heights
    10. Poisoning e.g. inhalation of toxic gases or drug overdose resulting in unconsciousness and respiratory distress
    11. Crushed injuries
    12. Severe allergy
    13. Drowning
    14. Burns and scalds -deep with white or charred skin or covering a large area bigger than the size of a hand, or covering the face
    15. Any burn caused by electric shock or by lightning

D12. Useful Telephone Numbers/websites

Useful telephone numbers including numbers of security offices are listed for your information (normal office working hours unless otherwise stated).

Kent Vale Front Desk – For General Enquiries 6601 1881
Kent Vale Management Office – For Maintenance Related Requests 6601 1883 / 6775 0669
Kent Vale Security Guard House (24 hours) 6776 8865
City Gas Pte Ltd (24 hours)
(for gas supply failure, low pressure supply and gas leaks)
1800-752 1800
Fire/Ambulance (24 hours) 995
Non-Emergency Ambulance Service (24 hours) 1777
Police (24 hours) 999
Local Directory Enquiry 100
Postal Enquiries (SingPost) 1605
Operator Assisted Yellow Pages (Enquiry Service)
(http://www.yellowpages.com.sg/newiyp/)
1900-777 7777
(S$2.00 per call)
Medical Clinics University Health, Wellness and Counselling Centre
Kent Ridge Campus
Bukit Timah Campus

6776 1631
6467 5492

 

Bus/MRT Services
Integrated public transport service information
(Operating hours of hotline: 8am to 6pm daily, closed on Public Holidays)
1800-CALL ONE (1800-2255 663)
Singapore Bus Service
(http://www.sbstransit.com.sg/index.aspx?s=jp)
(Operating hours of hotline: 8am to 6pm daily, closed on Public Holidays)
1800-225 5663
SMRT Buses
(http://www.smrt.com.sg/Buses/eBusGuide.aspx)
(Operating hours of hotline: 7.30am to 6.30pm, Mondays to Fridays, excluding Public Holidays)
1800-336 8900
Singapore MRT Ltd
(http://www.smrt.com.sg/Trains/NetworkMap.aspx)
(Operating hours of hotline: 7.30am to 6.30pm, Mondays to Fridays, excluding Public Holidays)
1800-336 8900
North-East Line (MRT)
(http://www.sbstransit.com.sg/transport/trpt_nel_overview.aspx)
(Operating hours of hotline: 8am to 6pm daily, closed on Public Holidays)
1800-225 5663

 

D13. POINTS TO NOTE

  1. The standard voltage in Singapore is 220V/240V, 50 Hz. If you have equipment that runs on a higher voltage, you should not connect it to Singaporean power unless you have the correct transformer (voltage adaptor).
  2. The waste disposal hopper is located outside apartment, near the lifts at the lobby of each floor.

    For Serviced Apartments

    • Complimentary Breakfast provided to serviced apartments’ guests are non-transferable.
    • Admin Charges may be imposed for engaging the Kent Vale Management Office personnel for the purpose of opening apartment doors/access gate, or loss of keys.

Residents are required to take good care of the built-in fitments, furniture items and household appliances, etc. that are provided by the University.

All other items not specifically stated here will not be provided or maintained by the University. Any addition/ alteration works must be reinstated before residents vacate their apartments.

Maintenance related issues will be attended to by the maintenance team within three (3) months from the date of residents’ move-in. Thereafter, residents would be responsible for the maintenance cost as listed in Appendix A.

Estate Information