Office of Quality Management

Communication

Capabilities

Collaboration

Customer-Centric

Continual Improvement

NUS Service Class Award

NUS Service Class Award

The NUS Service Class was introduced in 2007 to recognize and encourage departments to work towards creating a more customer-focused and service-oriented environment.

Departments are assessed based on the Business Excellence Niche Standard (Service) framework adopted from SPRING Singapore.

Framework criteria

  • Leadership
  • Planning
  • Information
  • People
  • Customers
  • Results

Applications are open during the period April to June. Departments assessed to have a system capable of securing continuous service excellence will be conferred one of the following three levels of award:

  • First level- Commitment to Service Excellence
  • Second level- Recognition for Service Excellence
  • Third level- Outstanding for Service Excellence

2008

 AwardWinnerCitations
Commitment to Service ExcellenceBukit Timah Campus Management Office

• Places priority in establishing processes and customer-focused values for delivering seamless services to its customers

• Uses bottom-up (suggestions and ideas from staff/ students) and top-down (management mandate) approaches to identify its key customer segments and services to be provided

Recognition for Service ExcellenceOffice of Safety, Health and Environment

• Good balancing of its role as a 'regulator' in many of the statutory requirements and serving as 'auditor' to its users

• Good understanding of customers' requirements, safety regulations and operational risks

• Good understanding of customers' requirements, safety regulations and operational risks

• Use of new technologies (eg OPRAS, ERAF) to satisfy customers' needs and requirements

Recognition for Service ExcellenceCentre for Instructional Technology

• Strong leadership, planning and customer-focused management framework

• Harnesses technology in support of the ever increasing demands for its services, amidst an ever increasing complex environment and technological advancement

• Places high emphasis on its people, training, development and contributions

• Effective use of information and encourages sharing and learning through many channels

Past Winners

  • 2007 Show

2007

 AwardWinnerCitations
Recognition for Service ExcellenceNUS Libraries

• Strong leadership.

• People-centric and customer-focused management framework.

• High emphasis on its people development and contributions.

• Effective use of information.

• Encouragement of sharing and learning through many channels.

Commitment to Service ExcellenceCommunity, Occupational & Family Medicine

• Setting clear directions for the department.

• Creating customer focus, clear and visible values for COFM's quality journey.

Commitment to Service ExcellenceOffice of Student Affairs

• Identification of key customer segments and services to be provided.

• Establishment of service standards to measure its service and process performance.

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