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Undergraduate Concession Card

sample concession card

The Undergraduate Concession Cards are issued by TransitLink on behalf of ez-link Pte Ltd.
Only full-time matriculated undergraduates are eligible for the Undergraduate Concession Card. All part-time undergraduates, postgraduates, non-graduating (exchange & non-exchange) students irrespective of the courses they are in, are ineligible for the concession card.

Holders of these cards are able to purchase concession passes so as to enjoy concessionary travel on the following public transportation:
•SBS Transit and SMRT Bus Services (except Express, Night, Sentosa and CSS Services).
•Mass Rapid Transit (MRT) Train Services
•Light Rail Transit (LRT) Train Services
You can find more information here.

Application for Undergraduate Concession Card for current students
Only full-time matriculated undergraduates are eligible for the Undergraduate Concession Card.

Current students without a concession card can apply for one either online or any TransitLink Concession Card Replacement Offices.

When applying for the concession card, prepare the following:
  • Passport-size photograph (taken within the last 3 months) against a white background;
  • Student Card; and
One of the following documents:
  • Original NRIC/Passport for Singapore Citizens; or
  • Original NRIC/Re-entry permit for Singapore Permanent Residents; or
  • Original Passport and Foreign Student Pass (FIN) for foreign students.

Note:
 Photograph must fulfil the following criteria:
  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

For Undergraduate Concession Cards applied online, your concession card will be mailed to the mailing address provided by you in the application.
For Undergraduate Concession Cards applied at any TransitLink Concession Card Replacement Offices, you will be issued your card on the spot.

To start using your Undergraduate Concession Card, head down to any TransitLink Ticket Office to activate the card by making a minimum top-up of $10. Bring your original NRIC / Passport for verification purposes.

More information can be found at TransitLink website.

Concession Schemes
Full-time matriculated undergraduates can enjoy travel concession through the use of Monthly Concession Passes (MCPs). The MCPs can be purchased at any TransitLink Ticket Office and AVM.

3 schemes:
Bus Concession Pass (BCP)
Unlimited travel on basic bus services for $52 monthly.

Train Concession Pass (TCP)
Unlimited travel on train rides for $45 monthly.

Hybrid Concession Pass (HCP)
Unlimited travel on both train rides and basic bus services for $85 monthly.

The Undergraduate Concession Card can also be topped-up with a minimum travel value of $10 for use on buses and trains should you decide not to purchase a monthly concession pass. Normal adult fares will be deducted.

More information can be found at the TransitLink website.

Loss of Concession Card
To report loss of card, you can contact TransitLink hotline at 1800-CALL ONE (1800-2255 663) and provide the following particulars:
  • NRIC number/Passport number/FIN number
  • Contact number

The lost card will be invalidated within 48 hours from the time of the report filed. The hotline staff will issue a refund number and the remaining deposit and store value (determined after the invalidation has been effected) can be collected from any Ticket Office 7 days after the date of lost report.

The loss report is irreversible once it is lodged in the TransitLink's system. Hence, you are advised to search thoroughly for the card before making the report.

Replacement of lost/damaged Concession Card
There are 4 ways to get your card replaced.
  • You may apply for a replacement of lost concession card online.
  • Alternatively, you may apply for a replacement at any Concession Card Replacement Office.
  • Or download TransitLink mobile app for the full suite of e-Services.
  • You may also get an immediate lost card replacement at the TransitLink Kiosk.

If you are heading down to the Concession Card Replacement Office to apply for a replacement, kindly bring along:
  • Original NRIC/Passport for Singapore citizens and Singapore Permanent Residents; or
  • Original Student Pass (FIN) for foreign students; and
  • One colour passport-sized photograph that was taken within the last 3 months against a white 
     background.
  • Undergraduate Concession card (if applicable).

Note:
 Photograph must fulfil the following criteria:
  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

If you would like someone else to apply a replacement card for you, they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

The charges for replacement of a lost or damaged Undergraduate Concession Card are -
  • Card cost $5
  • Personalisation fee $3.10
  • Administrative fee (Via Concession Card Replacement Office) $13
  • Administrative fee (via self-service channels) $11

Replacement of faulty Concession Card
If your card is faulty, approach any TransitLink Ticket Office to obtain a Temporary Card when you present the technically faulty card to the staff. The Temporary Card is encoded with $5.00 in travel value to help you make your way to the TransitLink Concession Card Replacement Office for an immediate replacement and to file a deferred refund for the unused period of your Monthly Concession Pass. The amount will be pro-rated and refunded to you within 10 working days.

Do take note that the Temporary Card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making your new concession card, the Temporary Card must be returned.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

If you are heading down to the Concession Card Replacement Office to apply for a replacement, kindly bring along:
  • Original NRIC/Passport for Singapore citizens and Singapore Permanent Residents; or
  • Original Student Pass (FIN) for foreign students; and
  • One colour passport-sized photograph that was taken within the last 3 months against a white
    background.
  • Undergraduate Concession card (if applicable).

Note:
 Photograph must fulfil the following criteria:
  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

If you would like someone else to apply a replacement card for you, they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

Extension of Concession Card eligibility
The expiry date of your concessionary eligibility period can be determined at any TransitLink Ticket Office, Add Value Machine (AVM) or General Ticketing Machine (GTM).

In circumstances of extending your course of study, you may apply for an extension of concessionary eligibility period for your Undergraduate Concession Card. Please send an extension request via www.askstudentservice.nus.edu.sg, at least 10 working days before the expiry date of your existing concessionary eligibility period with the following details:
  • Name as stated on your Undergraduate Concession Card
  • NRIC Number/FIN Number/Passport Number as reflected on your ez-link Card
  • Expiry Date of current concessionary eligibility period (DD/MM/YY)
  • Expected date (DD/MM/YY) or period for completion of your course
  • Reason for extension of course

The processing time for the extension will take about 7 to 10 working days. You will be informed via email on the date to activate the extension for your concessionary eligibility period.

Expiry and Refund of the Concession card
Your card concession eligibility will expire once you completed your course of study in NUS. However, the card can be used for a further 4-month period, with adult fare payment, i.e concession passes cannot be purchased.

You can return the concession card to any TransitLink Ticket Office so as to obtain a refund of any remaining travel value in the card. The card will be retained by the Ticket Office. You may request for an immediate refund at any Ticket Office during the 4 months grace period. After the 4 months period, your card will expire and cannot be used or refunded immediately. You will then be issued a receipt to collect the refund 5 working days later at any Ticket Office.

Cardholders are required to produce his/her NRIC / Passport for the refund. Refund of the card by a proxy is allowed if the proxy presents his/her own original NRIC / Passport in addition to the above-mentioned items.

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