FAQ information

  1. I am not feeling well. How do I know if I have COVID-19?

    Symptoms of COVID-19 can be similar to other viral illnesses. These may include fever, cough, sore throat and breathing difficulties.

    Staff or students with these symptoms or other symptoms of concern can consult with the University Health Centre (UHC) or the nearest medical clinic.

  2. Can I request for an X-ray or blood test at the University Health Centre to check if I have the COVID-19?

    Diagnostic test kits specific to COVID-19 are only available at local hospitals. X-rays or blood tests for other conditions will be ordered only if deemed necessary by the doctor.

  3. Is the coronavirus test kit available at the University Health Centre?

    Diagnostic test kits specific to COVID-19 are only available at local hospitals.

  4. Will face masks be given out to every patient at the University Health Centre?

    Face masks will be given to patients who exhibit fever and respiratory symptoms. Face masks will not be issued to patients who do not display respiratory symptoms.

  5. Are face masks and hand sanitisers available for purchase at the University Health Centre?

    Face masks and hand sanitisers are not available for sale at the University Health Centre.

  6. How do I know if I need to be quarantined? Do I need to come to the University Health Centre to obtain my Leave of Absence (LOA)?

    UHC does not dispense Leaves of Absence (LOA) specific to this condition.

    Please connect with your respective Hall Master, Faculty or Department if you are unsure of your current circumstance.

    Staff or students with symptoms of concern can consult with the University Health Centre or the nearest medical clinic.

  7. I am due for my annual health screening, medical examination and vaccination, should I still visit University Health Centre during this time?

    The University Health Centre has in place strict infection control measures. However, we recommend that non-essential visits to the clinic be deferred.

  8. What is UHC policy on visitors accompanying a patient to the University Health Centre during this period?

    To prevent cross-infection and unless absolutely necessary, we do not allow accompanying visitors. All other visitors will be required to register through NUS’ Visitor Registration System for contact tracing purposes.

  9. I have been in contact with a person who has a travel history to China; should I seek medical consultation at the University Health Centre?

    If you are well and have no symptoms, it will not be necessary to see the doctor at the University Health Centre.

  10. If I am unwell and living on campus, where should I seek medical help after office hours?

    For medical-related emergencies after operating hours, please proceed to the Accident and Emergency Unit at the National University Hospital (NUH).

  11. If I have an appointment with the specialist/counsellor at University Health Centre, should I keep to my appointment?

    If you are physically unwell, please contact University Health Centre to reschedule your appointment.

  12. Who should I connect with if I have further queries?

    You may contact the University Health Centre Clinic at 6601 5035 or email us at uhc_health@nus.edu.sg

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