Book a Therapy Session
A private, confidential space to talk.
Therapy gives you a safe space to talk with a Wellbeing Specialist Partner (WBSP) about whatever is on your mind, at your own pace and in strict confidence.
A space to talk, in confidence
Confidential therapy for NUS staff, provided by our Wellbeing Specialist Partners.
Therapy provides a private, confidential space to talk with a trained mental health professional about whatever is on your mind: work stress, life transitions, relationships, or simply needing someone to listen.
Your Wellbeing Specialist Partner (WBSP) works with you to explore your thoughts and feelings, and to figure out what would help, at your own pace.
You’re in safe hands
Therapy works best when you know what to expect.
A conversation, not an assessment
We’ll spend time understanding your background, what’s currently going on for you, and what you’re hoping to get out of therapy. You’re welcome to share as much or as little as you’re comfortable with. There’s no pressure to have everything figured out beforehand.
- Get to know your Wellbeing Specialist Partner (WBSP)
- Share as much or as little as you like
- Leave with a shared sense of next steps
A steady space to keep talking
After your first session, follow-up sessions are typically 60 minutes each. Together, you and your Wellbeing Specialist Partner (WBSP) build a plan: goals to work towards, or simply a space to keep talking things through.
- 60-minute sessions
- Build a treatment plan together
- Move at a pace that suits you
Your privacy is protected
Everything you share stays between you and your care team.
Everything you share in session is kept strictly confidential and is only accessible to your care team. Our Wellbeing Specialist Partners (WBSPs) are bound by the Singapore Psychological Society’s professional standards, which set out clear guidelines on how client information should be handled.
The main exceptions are situations where there’s a risk of serious harm to yourself or others, or where disclosure is required by law. In these cases, your Wellbeing Specialist Partner (WBSP) will always try to talk it through with you first wherever possible.
The team looking after you
Your sessions are with a Wellbeing Specialist Partner from the Staff Wellbeing and Engagement team.
Getting started is easy
Open to NUS staff only. Follow these four steps to book your first session.
Book your session
Click the button below to open the registration form for wellbeing sessions.
Fill in the form
Share your availability and what you’d like support with, in a few minutes.
We’ll be in touch
Our team will contact you to arrange your first session with a Wellbeing Specialist Partner.
Attend your session
Meet your Wellbeing Specialist Partner for your first 90-minute session, and take it from there.
Ready to book your session?
Register for wellbeing sessions (NUS staff only).
Need help after hours?
Support is available 24/7 through NUS Heart, and through external therapy with Intellect.
If you need someone to talk to outside office hours, or prefer not to wait for an appointment, NUS Heart is there for you.
Watch: An introduction to NUS Heart
- Available 24/7
- Free and confidential
- For NUS staff and their immediate family
Staff are also eligible for external therapy through our partner, Intellect, if they feel more comfortable doing so.
- After-hours virtual therapy sessions
- 1-to-1 coaching sessions
- Self-care tools and skill-building programmes
We recommend downloading the Intellect app to see the full benefits and your coaching and clinical credits remaining.
Frequently asked questions
Everything you need to know before your first session.
Your first session is usually 90 minutes. This gives us enough time to get to know you, understand what’s brought you in, and start building a plan together. From there, subsequent sessions are typically 60 minutes each.
Think of your first session as a conversation, not an assessment. We’ll spend time understanding your background, what’s currently going on for you, and what you’re hoping to get out of therapy. You’re welcome to share as much or as little as you’re comfortable with. There’s no pressure to have everything figured out beforehand.
By the end, you and your Wellbeing Specialist Partner (WBSP) should have a shared sense of what the next steps look like, whether that’s a treatment plan, goals to work towards, or simply a space to keep talking things through.
Everything you share in session is kept strictly confidential and is only accessible to your care team. Our Wellbeing Specialist Partners (WBSPs) are bound by the Singapore Psychological Society’s professional standards, which set out clear guidelines on how client information should be handled.
The main exceptions are situations where there’s a risk of serious harm to yourself or others, or where disclosure is required by law. In these cases, your Wellbeing Specialist Partner (WBSP) will always try to talk it through with you first wherever possible.
Yes, absolutely. Therapy works best when there’s a good fit between you and your Wellbeing Specialist Partner (WBSP), and it’s completely normal if that connection doesn’t feel right the first time round. This doesn’t reflect poorly on you or your progress.
If you’d like to explore switching, just reach out to us at hwb@nus.edu.sg and our team will help facilitate the process as smoothly as possible.
Therapy sessions are available to NUS staff. If you’re unsure whether you’re eligible, or have any questions, feel free to reach out to us at hwb@nus.edu.sg.
Therapy is not a crisis service. If you need urgent support, call 800 852 6317 to speak to a counsellor from NUS Heart (EAP Provider), available 24/7.
Prefer to see your own external psychologist or therapist?
That’s covered too. Here’s how mental-health care works under your NUS group insurance plan.
As of 1 April 2024, the $1,000 outpatient mental-care sub-limit has been removed. Outpatient mental-health claims are now paid from your plan’s overall outpatient limit. Separately, mental-care inpatient treatment has a $10,000 limit on top of your Hospital & Surgical policy limit.
Yes. Staff co-insurance for mental-health care follows the same structure as other reimbursable medical expenses: $10 per visit for outpatient consultations, and 10% for inpatient bills. A pro-ration factor may also apply for inpatient bills.
Note: mental-health treatments are commonly excluded from group medical insurance, so panel clinics may require full payment upfront; you may submit a claim for reimbursement and the claim will be adjudicated in accordance with the policy’s terms and conditions.
A referral letter is not required. However, you may consult your GP, who can recommend a suitable psychiatrist if needed.
No, Major Medical cover is not applicable for mental care treatment.
The insurer will provide NUS with an aggregated analysis of claims utilization for the workforce. No individual names or personally identifiable information will be disclosed.
Get in touch
Have questions? We’d love to hear from you.
Operating Hours
Mon – Thu: 9:00am – 6:00pm
Friday: 9:00am – 5:30pm
Closed on NUS Holidays, Sat, Sun & PH
Follow us
NUS Health & Wellbeing
Office of the President · University Hall, UHL-#02-03A, 21 Lower Kent Ridge Road, Singapore 119077
Get directions on Google Maps →