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Quantifying OE: Overhauling Enterprise Systems
The Organisational Excellence (OE) initiative was launched in 2018 to modernise NUS’ administration and enhance operational efficiency. One important component of this goal has been the upgrading of the University’s technology systems, bringing them in line with industry standards to provide for a more agile and effective support apparatus.
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Employees Weigh in on NUS’ Agility
To increase efficiency on an operational level, NUS introduced the Organisational Excellence (OE) initiative in 2018 to simplify processes, overhaul major enterprise systems, and restructure NUS’ administrative services through the adoption of a Shared Services and Business Partnering model. The the NUS Organisational Agility survey sheds light on how NUS staff have responded to major changes.
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Procuring Change through Branding and Empowerment
The Central Procurement Office (CPO)'s Procurement Reform 2.0 exercise resulted in the re-engineering of 12 processes and the streamlining of the University Procurement Policy. It also refreshed its brand identity, raising awareness of key changes and the unit’s mission to engage and simplify.
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Developing a BPR Mindset
With the aim of increasing the speed and quality of its services, DVO teamed up with the Organisational Excellence Transformation Unit (OETU) to identify and streamline its processes over a period from August 2021 to April 2022.
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We'd love to hear from you. If you have interesting stories to share, please contact us at nus.comms@nus.edu.sg