FAQs

Frequently Asked Questions

Contact Details and Communications Preference

1. How do I update my personal particulars?

To update your particulars, please click here.

If you would like to update your NRIC/ID number, please email alumnihelpdesk@nus.edu.sg and attach a scanned copy of your NRIC/ID.

2. How do I manage my subscription preferences?

To manage your subscription preferences to The AlumNUS magazine and AlumNEWS e-newsletter, as well as invitations to alumni events and campus news, please click here.

Shaw Foundation Alumni House (SFAH) Facilities

1. What facilities can NUS alumni enjoy at SFAH?

SFAH is our alumni’s home on campus with facilities and amenities available for use or hire.

Food & Beverage
The University Club by Privé Grill (Level 4) offers French classics with attractive set meals.

Venues for rental
Alumni are entitled to discounts when they rent venues at the Shaw Foundation Alumni House. Please refer to more information here. For bookings, please email SFAH Venues at sfahvenue@nus.edu.sg.

Complimentary Amenities
Complimentary amenities such as access to hot-desking, meeting rooms and networking lounge are available for alumni.

2. Where is the nearest carpark to SFAH?

The nearest carpark to SFAH is Carpark 15, near Temasek and Eusoff Halls (map). Information on visitor's parking charges is available here.

AlumPERKS

1. What is AlumPERKS?

AlumPERKS is a privilege programme that entitles NUS alumni to a host of exclusive privileges with popular retail outlets and providers.

To enjoy the privileges, simply redeem them via uNivUS.

2. What is uNivUS and why should I download it?

uNivUS brings together alumni-related resources and information in a single mobile application. Some features include:

Digital ID
Alumni Events
NUS News and updates
AlumPERKS discounts and privileges

Staying connected with fellow alumni and NUS

Download now from the App Store and Google Play

3. What is the AlumNUS Card?

The AlumNUS Card is a digital identity available to all NUS alumni, which entitles you to a host of exclusive privileges.

4. How do I access my digital AlumNUS Card?

Your digital AlumNUS Card is accessible on uNivUS, which is available for download on App Store and Google Play.

5. What privileges do I enjoy with my digital AlumNUS Card?

Your digital AlumNUS Card entitles you to a host of benefits and privileges on campus and islandwide. We have a wide selection of partners offering perks in Fashion & Retail, Food & Beverage, Health & Beauty, Lifestyle and more. For the list of merchants, click here.

6. My business/company is interested in offering privileges to card members. How can I do this?

To participate as a merchant, please click here.

For other enquiries with regard to the digital AlumNUS Card, please email alumnihelpdesk@nus.edu.sg.

NUS Alumni Lifelong Email

1. What is NUS Alumni Lifelong Email?

NUS Alumni Lifelong Email (@u.nus.edu) was introduced in 2013 to allow students to keep their student email for life after graduation. This applies for all NUS alumni who graduated in July 2013 or after.

NUS alumni who graduated before July 2013 can apply for an NUS Alumni Lifelong Email here.

2. What are the benefits of/uses for NUS Alumni Lifelong Email?

NUS Alumni Lifelong Email allows you to send email attachments of up to 25MB and comes with 50GB of email cloud storage.

In addition, you will require your NUS Alumni Lifelong Email to:

Update your particulars and subscription preferences;
Log in to uNivUS;
Book Shaw Foundation Alumni House facilities;
Access NUS Libraries' e-resources;
And enjoy more features to come.

3. How to export / import emails?

Export Emails: Click here for information and instructions
Import Emails: Click here for information and instructions

4. How to create an NUS Alumni Lifelong Email?

You can do so in just three easy steps:

1. Go to NUS Alumni Lifelong Email Sign Up.
2. Read and accept the User Policy.
3. Fill in the information required and submit.

5. Require further assistance?

Please write to alumnihelpdesk@nus.edu.sg for troubleshoot assistance.

Magazine and e-Newsletters

1. How do I subscribe and/or unsubscribe from The AlumNUS magazine, AlumNEWS, and other e-newsletters?

To manage your subscription preferences, please click here.

2. I would like to suggest a topic or alumni to be featured in your publication.

Please send an email to the Editor at alumnihelpdesk@nus.edu.sg. The editorial team will review the suggestions and follow up if the story is suitable.

Please note that we receive many requests to be featured for our quarterly publication and may not be able to feature all the profiles we receive.

NUS Alumni Credit Card

1. What are the benefits of using the NUS Alumni Credit Card?

The NUS Alumni Credit Card provides you with a hassle-free way to give back to your alma mater. Each time you spend using the NUS Alumni Credit Card, the banks will make a contribution towards the NUS Alumni Bursary Awards, NUS Alumni Student Exchange Awards and NUS Alumni Overseas Colleges Awards.

2. Where do I apply for the NUS Alumni Credit Card?

Please click here to apply for the Standard Chartered NUS Alumni Card.

* Please note that by clicking on the above links, you will be directly forwarded to a third party independent site, which is not developed nor maintained by National University of Singapore (NUS). The website could be subject to data protection and privacy practices and you are encouraged to examine them before proceeding to share your personal data.

Alumni Events

1. How do I find out more about upcoming alumni events?

Find out about upcoming alumni events here.

To register for specific events, click on the respective event from the website and follow the instructions listed accordingly.

2. Are alumni events complimentary ?

Some events are complimentary whereas some charge a nominal fee. Please refer to the details in the respective event page.

3. Can I bring my family and friends along to alumni events?

Some events are strictly for alumni whereas some are open to your family. Please refer to the details in the respective event page.

Graduation Related Matters

1. How do I receive my electronic (e-) degree scroll and transcript?

NUS issues verifiable electronic (e-) degree scrolls/graduate diplomas and official transcripts, also known as OpenCerts, to the following cohorts:

First Degrees (Bachelor): those admitted from 2005 onwards
Higher Degrees (Graduate Diploma, Master and Doctoral): those admitted from 2004 onwards.

More information on OpenCerts can be found here. You may also refer to the Registrar's Office FAQs here.

2. How do I apply for an official transcript?

You may apply for additional copies of the official transcripts here.

For enquiries pertaining to transcripts, please refer to the Ask Student Service portal in the first instance. If your questions are not covered in the portal, you may contact Registrar's Office Transcript Team at transcript@nus.edu.sg or (65) 6516 2304.

3. Can I get a replacement for my Degree Scroll?

The University does not normally issue a replacement degree scroll if the original one is destroyed or misplaced. Instead, a letter certifying that the student is a graduate of the University will be issued. For information on certification letters, please click here.

4. How do I verify my degree?

Students whose degrees/graduate diplomas were conferred/awarded from 31 March 2006 onwards have been issued e-degree scrolls and e-transcripts (in the form of an OpenCerts* data file), a copy of which is also deposited into the Skills Passport of their MySkills Future Account. Please refer to the Registrar's Office FAQs here for more information.

Students whose degrees/graduate diplomas were conferred/awarded before 31 March 2006, that is students who were not issued e-degree scrolls and e-transcripts, can use the Online Degree Verification Portal to verify the academic qualifications conferred/awarded by the University.

You may wish to refer to the Degree Verification website for more information.

5. Where can I find out more about NUS Commencement?

You may wish to refer to NUS Commencement website for details. Alternatively, you may contact the Commencement Team at commencement@nus.edu.sg.

6. Where can you find more information on other graduation matters?

You may wish to refer to Registrar's Office webpages for the following graduation-related matters:

Degree Scrolls
Degree Verification
e-Scrolls and e-Transcripts
Graduation
Letters (Certification and Student Status)
Transcripts

Admissions and Scholarships

1. I wish to know more about the admission to NUS undergraduate programmes.

You will find answers to most frequently asked questions on NUS undergraduate admissions and financial aid here. If you are unable to find your answers, please click on 'Send an Email' to submit your query to our Customer Care support team.

2. What graduate programmes do NUS offer?

For admission to NUS graduate programmes, please visit NUS Graduate School's website here to find the relevant contact information.

3. How can I apply for NUS Scholarship/Financial Aid?

The NUS Office of Admissions administered a variety of financial aid schemes offered by NUS. Please click here for more information.

General Queries

1. How do I know if I am considered an NUS alumnus?

You are an NUS alumnus if you have graduated from the National University of Singapore, or one of its five predecessor institutions i.e. King Edward VII College of Medicine, Raffles College, University of Malaya, Nanyang University and University of Singapore. All graduates awarded with an undergraduate or postgraduate degree, or graduate diploma are accorded alumni status.

2. Can alumni still use NUS libraries?

Alumni are welcome to browse and consult the library collection. More information is available here. If you have further queries, please consult NUS Libraries at askalib@nus.edu.sg.

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