Changes to SAP Ariba phone support from August 18, 2023

Dear NUS Suppliers,

SAP is making improvements to their SAP Ariba Phone Support, starting August 18, 2023.

What is changing?

• From August 18, 2023, existing SAP Ariba ‘direct dial’ phone numbers will be decommissioned, and phone support will be offered via the Request a Call functionality in Help Center.
• For SAP Ariba Sourcing bidding requests, customers can request immediate assistance during bidding events with a new ‘Request Immediate Assistance’ feature. A button will show up directly in the event page when the timer is under 60 minutes, and users can choose to Request a Call or Call us directly (passcode protected)

What is not changing? ​

• Event Day Management (EDM) services and their phone lines are not being affected by this initiative.​

Why is there a change?​

• Customers will benefit from targeted and expedited support experience. Based on the details submitted via the Request a Call feature in Help Center, SAP Support will have the necessary customer and event information on hand when they contact you – no more waiting on hold or unnecessary delays gathering basic information!
• Users participating in a time-sensitive SAP Ariba Sourcing bidding event can get immediate assistance directly from the bidding event page, ensuring the appropriate use of phone numbers reserved for Bidding support.
• Make the most of self-service options in Help Center before you need to contact SAP Support.

For more information, please read the FAQ here.