FAQs
I am new user to SAP Ariba, how do I register?
Supplier will receive an Invitation email from Ariba administrator.
- Click "Sign up" if you do not have an Ariba account. A Standard account is sufficient.
- Click "Login" if you have an existing Ariba account to access Questionnaire for NUS supplier registration.
You can register for a new SAP Ariba account or log in to your existing SAP Ariba account here.
Once you have successfully created a SAP Ariba account, you will receive a welcome email from Ariba Administrator.
Business Network ID is the ANID number which you need to note down and use this ANID for all NUS transactions.
This will depend on your company’s directions on procurement, payment activities and how you wish to transact with NUS. Supplier will need to manage the various accounts that the company has.
You may either:
- Downgrade your current account to Standard account (do take note to check your current account carefully prior to raising a downgrade request via SAP Ariba Support) or
- Create a new Standard account and with this option, you will need to manage 2 accounts separately.
Please click here for more information.
This is not advisable, please click here to follow the steps to reset your password.
Yes, you can use the same SAP Ariba account for NUS. Do note that if your account is an Enterprise account, there might be Ariba fees while transacting with NUS, payable by supplier. Hence, it is subjected to the company's review on the account type.
There should be only one administrator in SAP Ariba account. Each account has one unique ANID. Under one SAP Ariba account, you can create multiple users.
You have to create a new user and transfer the account administrator to your preferred user.
You may click here for the step-by-step guide.
Yes, you can use the same ANID number for all the Ariba Commerce Cloud seller solutions. Please refer to Ariba Help Center for more information.
For supplier with SAP Ariba account, you will receive an invitation from Ariba Administrator to register as NUS supplier. Please email to CPOsuppliers if you need to update your contact details.
Click on “Click Here” to create an account. All suppliers must complete the NUS Supplier Registration Questionnaire.
The following documents are required during the Supplier Registration:
1. Company Certificate of Corporation
2. Supporting document(s) for the bank details
- A copy of bank letterhead with wire instructions or
- A copy of cancelled / voided cheque or
- A copy of bank statement clearly showing the bank logo, beneficiary name and bank account number without the transaction details
NOTE: Invoice or bank detail on company letter head is not acceptable
Yes, please re-submit your bank supporting document when you are invited to register as NUS Supplier in Ariba.
No, you will not be automatically registered. You must register for an Ariba account.
Yes, you can keep to two bank accounts, for example one for SGD and another for USD.
Please email to CPOsuppliers@nus.edu.sg.
When is the official rollout for NUS to use SAP ARIBA? For the existing purchases, will it be the same process until the rollout date?
Existing purchases will follow the same process until Apr 2023 for catalogue and small value purchases. The rest will be rollout from Q2 onwards. Please check out the “Announcement” section on our website here.
When I participated ITQ via SAP Ariba for NUS tender, will SAP Ariba review the awarded result such as pricing?
Only NUS staff in charge of the tender will review the pricing.
If the tender is published in SESAMi, the result will be published in SESAMi.
My company is not registered with SESAMi and does not have a catalogue. How do I request to upload a catalogue in SAP Ariba to allow NUS users to make purchases?
NUS will call for an open sourcing for bidders to bid for catalogue. Please send your contact details to CPOsuppliers@nus.edu.sg and the respective team will advise you accordingly.
Our Category Management Team will publish tenders where appropriate goods and services is required.
Where can I find the opportunities for example ITQ, Tenders etc in the Supplier Portal?
Please click here for more information.
Please check out the “ Ariba Opportunities” page on our website. You may select the opportunity you want to participate and you will be directed to the SAP Ariba platform (Discovery) to submit your bids.
The result will be published for WTO-GPA covered tenders.
How will I receive PO?
All PO will be issued from SAP Ariba. You may find the user guide on how to view PO here.
Supplier must submit invoices for PO issued in Ariba.
You may configure notifications and documents routing in your own SAP Ariba account to up to 5 email addresses.
If your setup for the SAP Ariba account is successful, it will notify the person-in-charge based on your notifications setup.
NUS will issue PO as per quote, supplier can feedback to the buyer or requester to request for the PO to be changed.
You can login to the SAP Ariba to check if GRN is performed. If it is not done, you can email the requester to confirm GR. Should you require further assistance, please click here (link to MS feedback form) to leave your enquiries and we will follow up with you soon.
Generally, users have to do GR within 5 working days.
Please click here to enter your details and we will follow up with you soon.
Ariba will be using UNSPSC code. Please refer to this site https://www.ungm.org/Public/UNSPSC for more information.
Direct purchase is mainly for Small Value Purchases but not applicable for higher value purchases.
What is the payment term for SAP Ariba?
The Ariba fee for Ariba Network Enterprise account is 30 days.
Please reach out to Ariba Support via SAP Ariba Help Center from your company’s Ariba Network account, or via this link: https://helpcenter.ariba.com/index.html?sap-language=en.
If you have any technical issue, you can raise a Ariba Support ticket (log-in required) and an Ariba Support expert will get back to you via your preferred contact mode (email or phone).