Registration
No appointment is required for GP consultation.
However, UHC specialist consultations are scheduled by-appointment basis and upon referral by our doctors. You may call +65 6601 5035 to make, change or cancel an appointment. A list of our specialist services are available here.
X-Ray, Health Screening & Laboratory Services
No appointment is required. However a doctor’s consultation is required before proceeding with your x-ray.
Yes. UHC offers a wide range of health screening packages specific to your needs. Please click here for more details.
You may like to consider consulting with our doctors regarding any health concerns you may have or medical examinations you are considering.
Costs for medical examinations and tests vary; you may enquire about yours when registering.
Depending on the type of test or screening you have undergone, results will be ready within five (5) to ten (10) working days.
As we do not mail medical records, you may collect yours in person at the clinic. If you are unable to collect your record, a letter of authorisation is required, with your name and NRIC/FIN detailed in the letter.
Medical Reports
If you would like a copy of your medical report, we require you to complete a consent and release form issued by UHC. The medical report is chargeable and payment is to be made at the point of request. For more information, please email your request to uhc_health@nus.edu.sg.
If you are below the age of 21 years old, a proof of consent is required by your parents or legal guardian.
As we do not mail medical records, you may collect yours in person at the clinic. If you are unable to collect your record, a letter of authorisation is required, with your name and NRIC/FIN detailed in the letter.
Yes. This is possible.
However, UHC requires the appointed insurance company to submit an official request letter. Additionally, we would require you to submit a letter of authorisation as well as a signed consent and release form. The medical report is chargeable. Cheques should be made payable to the ‘National University of Singapore’.
Please note that a fee is chargeable for every medical report request. Cheques should be made payable to the ‘National University of Singapore’. Thereafter, your medical report will be mailed directly to the appointed insurance company.
Specialist Clinic & Appointment
UHC provides varied specialised outpatient specialist services at our venue.
Please click here to review.
You may call +65 6601 5035 to schedule, change or cancel a specialist appointment.
Please note that specialist services are by-appointment only and may require prior referral from UHC’s health physicians. A SGD$10 refundable deposit is also required when scheduling an appointment.
Payment Advice
Charges are generally dependent on the type of consultation medication/treatment plan which you require and insurance scheme which you are covered. A list of consultation and medical charges are listed here.
Vaccinations
No appointment is required.
Many vaccinations available at UHC do not require a doctor’s consultation. However, we encourage you to consult with a doctor if you are unsure of your vaccination needs.
Pharmacy
Standard medicines are usually classified as first option of drugs used to manage symptoms associated with the illness the patient is suffering from. Categorisation of drugs are based on international guidelines, safety, and tolerability profile of the drugs, and are cost-effective. It may also differ from clinics and healthcare institutions.
Non-standard medicines are medication which may complement standard medicines used in managing the symptoms or illness. At NUS, drugs under this category may include medication that are excluded from the university’s group health insurance scheme or first-line treatment options for certain medical conditions that may cost more.
Items which are classified under Singapore’s Poisons Act and Health Products Act as General Sales List (GSL) items, or Pharmacy-only (P-only) items are available for sale. Please note that P-only items are only available for purchase in the presence of the pharmacist as such items contain drugs which may cause harm when used indiscriminately. Sales of such items are available in limited amounts and subject to existing regulations.
You may wish to call our pharmacy line at +65 6516 2392 during office hours to enquire on availability of items.
Yes. Please complete the authorisation form and submit it to our pharmacy team at the point of collection.
Pre-Admission Medical Examination
General medical examinations for incoming students run from June to early August. If you missed your appointment in April, you may register for a new date between the months of June to early August.
For more information on pre-admission medical examinations, please click here.
A copy of the medical examination form can be download through these links:
Download Medical Examination Form for Undergraduate Students
Medical Examinations
No appointment is required for medical examinations except for employment medical examinations.
Please walk-in between 08.30am – 10.30am or 01.30pm – 03.30pm on Tuesdays to Thursdays for the medical examination.
For pre-admission medical examination, please click here for more information.
For employment medical examination, please click here for more information.
Others
Dental services are not available at our clinic. However, dental services are available within our premises. You may contact +65 6773 1613 for enquiries or to schedule an appointment.
Do note that dental services are not covered by insurance. Staff may opt to use your HealthChoice benefits for dental claims.
The MyUHC appointment portal is open to the NUS staff and their dependents (spouse and children), NUS students, prospective students and staff.
For all other patients, please walk in for the service required.
2. I can’t log in to MyUHC portal. What can I do?
Please try the following:
- Ensure you have mobile data / WIFI connectivity.
- Click on the back button and try again.
- If the problem persist, please email uhc_health@nus.edu.sg with the following information for us to investigate further.
- Name (as in NRIC/ Passport)
- NRIC/ Passport number
- Phone model
- Phone Operating System version
- App version (displayed on the login page)
- Screenshots of error message(s)
3. After login, the page displays an error message. What should I do next?
Please click on the back button ‘<’ or refresh the page. If the problem persists, please try to login again.
4. I have changed my mobile number, but I can’t edit the detail in MyUHC portal.
For students, you may update your mobile number via EduRec.
For staff, you may update your mobile number via CHRS.
1. I am a new patient. How can I make an online appointment?
NUS staff and students may login to MyUHC via uNivUS or via this link: https://nusaqs.aisoft.sg/eappt/.
For spouse of NUS staff, prospective student and staff, you may create an account via this link: https://nusaqs.aisoft.sg/eappt/. Select ‘Others’ and select ‘Register New User’.
For all other categories, please walk in for the required service.
*If you are a staff and part-time student, please select ‘Staff Login’.
*If you are a student and child of NUS staff, please select ‘Student Login’.
2. I cannot find an available slot for a certain service of my choice on the portal. What can I do?
The time slot may be full or your doctor might not be available for booking. Please email uhc_health@nus.edu.sg to make a booking and we will contact you as soon as possible.
3. Why am I not allowed to change or cancel a certain appointment?
To ensure timely care, some appointments and procedures cannot be changed or cancelled. Please email uhc_health@nus.edu.sg to request for a change or cancellation and we will get back to you as soon as possible.
For same-day appointment requests, please contact us directly at 6601 5035.
4. I am unable to make it for my appointment. Can I reschedule or cancel via MyUHC portal?
You are strongly encouraged to keep to your existing appointment. You may only reschedule or cancel your appointment 30 minutes before your appointment.
5. Can I see my cancelled or previously rescheduled appointments?
Only appointments over the past 12 months are reflected on the app.
6. I am trying to register an appointment for my child. How can I add my child into the MyUHC app?
Only an NUS staff or spouse of NUS staff may add his/her child to their profile to schedule an appointment.. To add a child dependent, the child must be under 21 years old.
1. I have an appointment today, but I don't see the 'Check-in' button. Why?
The button is available up to 30 mins before your appointment. Kindly proceed to the self-service kiosk if you miss this window period.
2. I have checked in online, can I skip the self-service kiosk?
You may skip the self-service kiosk once you have checked in online. Please proceed directly to the waiting area and wait for your number to be called for registration.
3. What should I do when I receive a 'failed self-registration' message?
Please proceed directly to the counter when you arrive at the clinic for further assistance.
1. Where can I find the user guide for MyUHC portal?
Please check on the following relevant user guides for reference: