FAQ

Submit an electronic application via the application portal (UHMS) in accordance to your registration status; New Students - Not Matriculated, or Matriculated Students. An application fee of $27.25 is payable. Successful applicants have to make an acceptance fee of $200 to secure their accommodation. 

For a step by step guide to the application process, please visit here, select Undergraduates / Graduates / Non-Graduating Students and then select Application/Registration Process tab from the right menu bar.

Room allocations are under the purview of the Office of Student Affairs (OSA). For more information on applying for campus accommodation, please refer to Hostel Admission Service website. After successful application, you will receive a letter of Welcome detailing all check-in and residential information.

The hostel application exercise dates can be found here, select one of the following;  Undergraduates / Graduates / Non-Graduating Students, and then select the Application/Registration Dates tab from the right menu bar.

For hostel rates, please click here for undergraduate students and here for graduate students.

Hostel fee is billed by the respective hostels and payable via the University Hostel Management System (UHMS) by stipulated due dates. You may find out more details from the UTR Management Office.

We encourage students to pay the accommodation fees through GIRO. The GIRO Application is a one-time setup for automatic fee deduction from your local bank account. It is used for payment of Hostel Fees, Tuition Fee, Miscellaneous Student Fees (Student Services Fee and Health Service Fee), and other fees such as Transcript Fee.

You can update your bank account details in EduRec under “Manage Bank Account” > “GIRO Bank Account (Debit Bank Account)”. More details on GIRO Application can be found here. 

Upon successful application of GIRO, you would need to ensure that there is sufficient fund in your bank account on the GIRO deduction date.

Please click here (refer to Q4 under "Finance Matters") for more information on the payment modes for hostel fees. 

The hostel rooms are furnished with a bed, mattress, wardrobe, table, chair and a network point. You may want to bring your own pillow, bed linen, blanket and other daily necessities. 

If you wish to bring any electrical appliances, please obtain the approval from your respective hostel management office prior to bringing them to your hostel room.

In each tower, there is a Laundry Room at Level 2.  

Common Lounge is at Level 1 and Level 3 of UTown Residence. An open activity area is located at B1 of both towers. There is also a rooftop garden available for all residents’ usage at Level 8 rooftop.

A Bicycle Room is available at Level 2 of UTown Residence (located outside main foyer, near Fire Command Room(FCR)). You can access it using the issued UTown Residence access card or Student Matriculation Card for your apartment.

Rubbish chutes are available at each floor of the Residence, please throw your rubbish into the rubbish chute. 

Cooking is generally not permissible in individual rooms.

For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Residence are strictly prohibited.

All maintenance, housekeeping requests and defects rectifications are managed via the online Housing management system. Please lodge any Maintenance or Housekeeping matters online here for the quickest response to your requests. Our team will also respond to you via this channel for updates and to make an appointment with you for room inspections or rectifications.

For any maintenance issue after office hours, you may contact the maintenance hotline at +65 6601 7878.

All students who are successful in their application for accommodation should read the Housing Agreement and the Rules & Regulations before attempting the e-orientation module and paying the acceptance fee. To read more about the Housing Agreement and Rules & Regulations, please click here.