Telemedicine

Telemedicine services at UHC provide a convenient way for patients to consult with our healthcare professionals remotely, ensuring continuity of care from the comfort of your home. Currently, this service is available exclusively to existing UHC patients.


Conditions Suitable for Telemedicine at UHC

  • Administrative Consultations (e.g. leave of absence, workload, special considerations)
  • Chronic Conditions Follow-ups, including:
    - Diabetes
    - High blood pressure (hypertension)
    - High cholesterol (hyperlipidemia)
  • Hair Loss
  • Prescription Refills
  • Review of X-ray Results
  • Skin Conditions (i.e. abrasions, acne, eczema, hives)
  • Travel-related Consultations 

For all other conditions, please proceed to UHC physically for an in-person consultation during our operating hours.
Please note: A $20.00 administrative fee applies for missed appointments or if an appointment is booked for conditions outside of the ones listed above. 

Telemedicine FAQs

  1. What is telemedicine?
    Telemedicine enables patients to consult with healthcare professionals remotely using digital platforms, enhancing access to medical care.

  2. Who is eligible to access UHC’s telemedicine services?
    The telemedicine service is available exclusively to NUS staff and students who have previously visited UHC.
    For all other patient categories or first-time visitors, please visit us in person to access the required services.

  3. What conditions are suitable for teleconsultations?
    • Administrative Consultations (e.g. leave of absence, workload, special considerations)
    • Chronic Conditions Follow-ups, including:
      - Diabetes
      - High blood pressure (hypertension)
      - High cholesterol (hyperlipidemia)
    • Hair Loss
    • Prescription Refills
    • Review of X-ray Results
    • Skin Conditions (i.e. abrasions, acne, eczema, hives)
    • Travel-related Consultations 
    For all other conditions, please proceed to UHC physically for an in-person consultation during our operating hours.

  4. What are the operating hours of telemedicine services?
    Telemedicine services are available Monday to Friday, from 9:00 am to 11:30am.

  5. How do I make a telemedicine appointment?
    NUS staff and students may schedule for a telemedicine consultation by logging into MyUHC via uNivus or by clicking on this link.

  6. What do I need for Teleconsultation?
    You will need the following:
    1. MS Teams-enabled device
    2. A stable internet connection
    3. Physical ID (NRIC/FIN/Passport) for verification
    4. A conducive environment (private, quiet, with sufficient lighting)
    5. Who can I contact for assistance?
    For assistance, please email uhc_telemedicine@nus.edu.sg

    .

  1. I am a new patient. How can I make an online appointment?
    At present, telemedicine services at UHC are only available to existing patients.
    First consultations have to be done in person.

  2. I cannot find an available telemedicine slot on MyUHC, what can I do?
    The unavailability of slots may be due to the service being fully booked at the moment. If you require urgent medical attention, please visit us in person.

  3. I am unable to make it for my appointment. Can I reschedule or cancel via MyUHC portal?
    Please note that changes can only be made up to one hour before your appointment.

  4. What happens if I missed my appointment?
    If you miss your appointment, a $20.00 administrative fee will apply to cover the costs of reserving your time slot and preparing for your session.

  5. Are telemedicine services at UHC available on demand during operating hours?
    Telemedicine services at UHC are only available through scheduled appointments.

  1. Will the doctor be able to issue me a medical certificate?
    Yes, if the doctor feels that your condition requires an MC, he/she will be able to issue you a digital MC.

  2. How will I receive my MC?
    You will need a Singapore registered HP number. Your medical certificate will be sent electronically to your mobile number.

  1. What are the delivery hours for my medication?
    The delivery hours for your medication are between 3:00 PM and 6:00 PM. Please ensure a responsible adult is present to collect the medication.

  2. Can I collect my medication in person?
    Yes, you may collect your medication in person and settle any outstanding balance during our operating hours.

  3. Can I authorise another person to collect the medication on my behalf?
    Yes, you may authorize another person to collect your medication on your behalf. The proxy must be at least 18 years old. He/she would need to provide a 1) copy of the patient’s ID, 2) the original ID of the proxy, and 3) a signed and completed letter of authorization (insert link). Proxy will be required to settle any outstanding balance at the point of collection.

  4. Are there any fees or surcharges for the delivery of medication?
    There is no charge for self-collection or proxy collection of medication. A delivery fee of $18 applies for home delivery.

  5. Can a family member receive the delivery on my behalf?
    Yes, a family member can receive the delivery on your behalf. For medication deliveries, an OTP (One-Time Password) will be sent to the patient. The recipient must provide this OTP to the delivery rider to complete the handover. Please ensure the recipient has the OTP ready at the time of delivery.

  6. What happens if I miss my delivery?
    If no one is available to receive the delivery, the delivery team will attempt to contact you. In some cases, a re-delivery fee may apply.

  1. Am I charged more for using teleconsultation?
    No, we do not charge extra for teleconsultation services. However, an additional fee applies if you choose to have your medication delivered, as this cost is paid directly to a third-party vendor.

  2. What are the available payment methods?
    Payments to UHC can be made via PayNow or bank transfer.

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