University Counselling Services
Counselling provides a safe and private space to talk with someone about your goals and concerns.
Meeting with a counsellor may help you clarify your goals and explore options to achieve them. As skilled listeners, counsellors provide clients an objective perspective when dealing with a concern.
At University Counselling Services (UCS), our services and programmes are designed to not only assist you as a student in addressing your immediate concerns but to also acquire skills for individual growth.
Counselling services and programmes are provided free for all full time NUS students.
Counselling provides an opportunity for you to connect with a mental health professional who is trained to help you with your concerns.
Counsellors typically refrain from giving advice and listen carefully in order to better understand your thoughts, feelings and behaviours and to explore possibilities. Counselling is a process and its benefits occur over time. It is important for you to stay with the process, and to practise skills during and outside of sessions in order for change and growth to occur.
Counsellors at UCS abide by a strict confidentiality policy allowing you a safe space to share openly. Exceptions to this practice occurs in cases of imminent threat to life (protecting life - yours or another's), compliance of the law, consent given by you, or when you are referred by the University for an assessment.
Counselling services and programmes are provided free for all full time NUS students.
For any general inquiries, email us at UCS@nus.edu.sg
If you are ready to make an appointment, kindly click on the 'Appointment Request' icon above.
(A) KENT RIDGE CAMPUS (All Faculties and Schools)
20 Lower Kent Ridge Road
Level 2, Singapore 119060
Operating Hours:
Monday: 9.30am - 6.00pm
Tuesday to Thursday: 8.30am - 6.00pm
Friday: 8.30am - 5.30pm
We are closed on Saturdays, Sundays & Public Holidays.
Last walk-in* appointments:
| Mon to Thurs | 5:30 pm |
| Friday | 5 pm |
*Same day walk appointments are meant for those who need urgent emotional support. During this session, our mental health professional will see you for a mental health risk assessment and try to address to your current pressing issue.
(B) University Counselling Services @ UTown (For students residing in NUS hostels)
By Appointment Only. No Walk-Ins are available.
(C) BUKIT TIMAH CAMPUS
(Applicable only for students of Faculty of Law and Lee Kuan Yew School of Public Policy)
By Appointment Only. No Walk-Ins are available.
Immediate assistance during life-threatening psychological emergencies
The following on-campus hotline numbers are available for immediate assistance during life-threatening psychological emergencies.
Campus Security Hotline:
| Kent Ridge Campus | +65 6874 1616 |
|---|---|
| Bukit Timah Campus | +65 6516 3636 |
| Outram Campus | +65 6222 5568 |
You may also contact Lifeline NUS (6516 7777) for 24 hours psychological support. This is available for students and staff.
When the student is:
- Having suicidal intentions
- Experiencing severe panic or anxiety attacks
- Dealing with news of death or severe injury to family or peers
- Traumatised or disoriented from recent physical violence
When in doubt, connect with us at +65 6516 2376 to clarify with our staff.
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Immediate practical and emergency support outside of campus
For immediate practical and emergency support outside of campus, the following are some community help lines which provide immediate assistance:
| Police | 999 |
|---|---|
| Singapore Civil Defence Force (SCDF) (Ambulance and Fire Brigade) |
995 |
| Samaritans of Singapore | 1 800 221 4444 |
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Walk in
Same day walk appointments are meant for those who need urgent emotional support. During this session, our mental health professional will see you for a mental health risk assessment and address your current pressing issue.
Thereafter, our staff will direct you to the appropriate resources.
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Lifeline
Please contact Lifeline NUS (6516 7777) for urgent emotional support.
(This number is not for appointment booking / general enquiries - for booking and enquiries, email us at UCS@nus.edu.sg .)
Intellect - Self-care app
Click here to find out more about the Intellect app.
Intellect has been appointed as our NUS community’s Employee Assistance Programme (EAP) provider. Students, through the Intellect app, can now access:
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- After-office hours services: Sessions can now be scheduled to happen after-office hours by tapping on Intellect’s counselling support. Download the Intellect app to book your appointments directly, or call 800 852 8513 to schedule your session.
- Coaching services: Through the Intellect app, you may directly book your 1-to-1 coaching sessions. Whether you are looking to better manage stress or emotions, upgrade your career or simply get support as you navigate life, a personalised coaching experience can help you achieve your goals and improve your overall well being.
- Self-care tools: mindfulness exercises, guided journaling, rescue sessions to help you take a proactive approach to your wellbeing and cope with everyday challenges
- Skill-building programs: interactive learning and application-based programmes, broken down into bite-sized sessions to help you build the skills, reframe your thoughts, habits and behaviours, and build resilience
*You can use the self-care app regardless of whether you need counselling.
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During Office Hours |
After Office Hours |
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You can seek counselling support during office hours at NUS’ Counselling Centre. University Counselling Services is open during working hours (weekdays 9AM - 6PM). |
You may utilise Intellect’s counselling support for after-office hours appointments - either virtually through the Intellect app, or F2F sessions upon request. 1. Virtually through the Intellect app:
*Available time slots depend on the individual Counsellor. You can check their availability through the Intellect app when you are matched with a Counsellor. 2. Face-to-Face (F2F) appointments at Intellect’s Care Rooms
*Sundays and public holidays are closed. |
Download the app
With a referral, it will help UCS to understand your specific needs and requirements, ensuring that we can provide you with appropriate assistance or services.
Download Student Referral Form (.doc)
Please note that note that this process does not expedite appointment waiting times.
If you require immediate assistance, please refer to "Urgent Emotional/psychological Support"