If you require selected over-the-counter services, you can drop by Student Service Centre (SSC), Office of Student Affairs.

The counter services include on-the-spot printing of transcripts and student status letters and certification of NUS documents.

SSC’s address and operating hours are available here.

Category of Enquiry	Mode of Enquiry
Commencement – Including Ceremony or Conferment	Submit email to commencement@nus.edu.sg
CourseReg – Course Registration	Refer to link here
Degree Scroll – Including Collection or Replacement	Submit email to ourbox2@nus.edu.sg
Degree Verification	Submit email to degverify@nus.edu.sg
DET – Diagnostic English Test for Graduate Students	Submit email to det@nus.edu.sg
DYOC Group – Design Your Own Course – Group	Submit enquiry through form here
DYOC MOOCs – Design Your Own Course – MOOCs e.g. edX MOOC, AI for Industry by AISG	Submit enquiry through form here
Examination	Submit email to examinations@nus.edu.sg
NG Student – Non-Graduating Applicant or Student (Incoming Exchange Student / Fee-paying Research Student) Matters	Submit enquiry through form here
QET – Qualifying English Test for Undergraduate Students	Submit email to qet@nus.edu.sg
Registration for UG Freshmen - Registration Matters for Incoming Undergraduate Students	Submit email to ugregistration@nus.edu.sg
S/U - Satisfactory/Unsatisfactory Option	Submit enquiry through form here
Student Card Replacement	Submit email to regbox24@nus.edu.sg
Student Status or Alumni Certification Letters	Submit email to regbox22@nus.edu.sg
Transcript	Submit email to transcript@nus.edu.sg
UG or GD Student – Other Undergraduate Student or Graduate Student Matters	Submit enquiry through form here

Operating hours (Singapore time):

• Monday to Thursday: 8.30am to 6pm
• Friday: 8.30am to 5.30pm

1. Examination/Qualifying English Test (QET)/Diagnostic English Test (DET) - (65) 6516 6269
2. Graduation (commencement/conferment/degree scroll/transcript) - (65) 6516 2304
3. Non-Graduating Registration or Programme (exchange student / fee-paying research student) - (65) 6516 1476