University documents such as your degree scroll, transcript, or certification/status letters may be withheld if there is a ‘Hold’ on your records.
- You can log in to myEduRec (accessible up to 30 calendar days after your official conferment date) to check for any Hold(s).
- If you have a ‘Hold’, please contact the relevant office:
- Finance-related (e.g., outstanding tuition fees): Office of Finance
- Library-related (e.g., overdue fees/books): clbfrm03@nus.edu.sg | 6516 2016 / 6872 0236
- College, Faculty or School: for academic fines or restrictions
- Medical-related: Click here
- Disciplinary-related: Office of the Student Conduct at studentconduct@nus.edu.sg
- Hostel-related: Contact your hostel directly
Once the Hold is cleared:
- Please allow at least 1 working day for the system to be updated.
- Inform the Office of the University Registrar (OUR) that the Hold has been removed.
If you no longer have access to
myEduRec, please submit an enquiry through the
FAQ Portal –
‘Ask A Question’ section.